Take command of your wireless service, anywhere at any time! The Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone.
Here is how it works:
-Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account.
- Once logged in, you will be able to see your Service End Date, keep track of your Data Usage, refill your Airtime by selecting Buy Airtime or Add Airtime if you have an Airtime PIN.
-Other features include Auto-Refill Enrollment, Reserve management, Credit Card management, Adding or Deleting a Device from the Account, viewing your transaction history or you can use our retail locator.
Airtime PINs are located on the back of the Straight Talk Service Card. To read the PIN on the Straight Talk Service Card, simply locate the grey strip on the back of the card. Scratch off the gray strip in order to reveal the Service Card PIN.
Not a Straight Talk customer? Switch now! Visit us at http://www.straighttalk.com for more information
Support for Emergency Broadband Benefit (EBB) and Stability Improvements.
Ratings and Reviews
Great service across the board
I receive great service for my phone and monthly plan always last and have complete service in my area. I live in a rural area and in need of great protection always and just knowing my phone works and in service is greatly appreciated. The quality of my phone use and service plan is awesome for the monthly rate. I always have great experiences when talking with a costumer service provider with straight talk always helpful and answer my questions and concerns they actually get the job done in timely manner. I recommend them to my family, friends, and. Coworkers. Thank you for being a great company provider for my phone services. I really appreciate everything and each customer representative i have ever spoken with you help in a timely manner and got the job done. This is very happy customer and will not trade out my service with another company a very loyal customer here for sure and pleased with all and not to mention the rewards have in placed just used mine to pay for monthly service bill who gives you free phone service for the month ? My phone service pays for it self that’s why I do appreciate straight talk so much and helping where it counts the most in my money back to me can see and use it when needed no questions asked or limit very nice to see my rewards pay off and pay a month service plan. Thank you vmckeel
Great Service with multiple carriers
Really have good experience with customer service but seldomly if not at all do I need it if your having a problem with your service or signal and they say you wanna switch to another carrier straight talk and make that happen for you as long as you have a compatible device been with straight talk for a good while now and plan on staying longerSince I am strictly using AT&T because of the area that I live the only issue I have is the hotspot is not compatible with AT&T devices so essentially I’m paying for features that I can’t useYou might try to use it and yes it will work but it will take your data good for an emergency situation if you need to access the Internet on a mobile device Great customer service great support and great for someone that switches out devices as much as I do and back and forth and so on five stars thank you
Much better options, customer service is a joke
We had a problem with the SIM card after spending 45 dollars on a prepaid package. The person at straight talk had no idea after an hour on the phone, the manager of electronics had no idea but acted as he did and referred us to some guy that had a kiosk in the store selling what we found out were overpriced, used phones. He was able to figure out the SIM card. We, throughout a week or two had three more calls with straight talk. They troubleshooted the same way as all previous, they did not listen to any relevant information we had to provide. After 4 collective hours on the phone with them giving us the runaround, we had enough and asked for our money back. As you could expect they said it wasn’t possible and told us to buy a new phone and they would “guarantee” it would work, with no actual guarantee. We asked for a refund, asked to send one of their “50 dollar phones,” and naturally, nothing but excuses and words of impossibility. They don’t have to have customer service, act like they care when they don’t, they’re generally not that bright and have no idea what they’re talking about even in regards to the product they represent. I recommend going with sprint or having a group plan to lower cost instead. This company is a bigger joke as a whole than their customer service branch.
Developer Response ,
Hi chris1460. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. This is very concerning to hear and we never want you to feel this way. Let's get to the bottom of what's going on for you and make sure you have the correct information. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you! ^Katrina
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Tracfone Wireless Inc.
- 100.8 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2021 TracFone Wireless Inc. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.