Screenshots

Description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.


Features that Matter:

*A Single Platform*
Calls, contacts, and messages—all your business communications right in the palm of your hand.

*Switch Between Devices*
Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap.

*Automatic Note-Taking*
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

*Rich Contact Profiles*
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

*Coach From Anywhere*
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

What’s New

Version 4.0.2

Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app:

- A visual refresh of the Dialpad app
- Change in the Dialpad font to match iOS
- Improved app layout to make calling and messaging easier
- Easy access to your favorite contacts
- Various bug fixes

Have a question? Tap Help in Dialpad settings or email us at support@dialpad.com.

Ratings and Reviews

3.7 out of 5
143 Ratings

143 Ratings

Gopirque ,

So far, so good

I’ve been using Dialpad for well over 6 months now across my iPad, OnePlus, and Mac and it works very well. There have been very few issues and for my small business purposes it works great. Missing one star because I still see some room for improvement regarding the app interface (like working with texts) and on the iPad when clicking a phone number Apple’s launcher doesn’t bring up DialPad as an option. However, transferring calls between devices is GREAT, call quality has usually been top notch, and the launchers on my other devices work great so it’s worth of a solid 4 stars.

Sarah*444! ,

Love/Hate

The concept of Dialpad is the new way of doing business in the modern world. However it has a way to go before it meets the standard of reliable business communications. It’s a great value for the price however the reduced overhead is hard to justify when the product is so unreliable. Our entire organization has problems with dialpad daily. Devices not ringing, calls not coming through, it can have negative impacts on business because nowadays customers move right on to the next company on the list. People don’t leave voicemails anymore. Consider alternative options and reliability before choosing Dialpad, we love it but may need to find a product we can rely on. Also keep in mind you can only contact support via the web so that brings communication challenges and delayed response times for support too.

Developer Response ,

Hello Sara, I'm so sorry for the delayed reply here. I'd love to see how we can help sort some of the challenges you've faced. Just to let you know we do offer different support tiers depending on your plan, however, our main goal is to make sure that our customers are happy and using this the product to its full potential. Please reach out to support and drop my name Dulce Ramirez, I'm the support director at Dialpad.

jcdubya ,

Good service with a bad iPhone UI and bugs

I’m a annual subscriber — might have been a mistake. While the dept numbers and individual numbers work well and calls and messages work well, the iPhone bugs are infuriating. Notification badges that won’t go away, complete lack of message threading (I mean, if you can’t figure that out and you develop phone apps, you may be a lost cause), lack of notifications for group/dept numbers, and no common phone book for small business users with 2-3 people. You don’t realize this until you pay for and use the app regularly. I could give it 4 stars if notifications worked correctly and there was threading, 5 if I had a group phone book. The app is a mess right now and hasn’t been getting better for the 6 months we’ve been a customer.

Information

Seller
Dialpad, Inc.
Size
83.5 MB
Category
Business
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Japanese, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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