Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.
Features that Matter:
*A Single Platform*
Calls, contacts, and messages—all your business communications right in the palm of your hand.
*Switch Between Devices*
Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap.
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.
*Rich Contact Profiles*
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.
*Coach From Anywhere*
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app:
- Conversations have a fresh new look, including an improved layout, new loading experience, and additional support for embedded media and content types.
- Contact Profiles now include directory phone numbers.
- Dialpad is now translated into Spanish, French, and German.
- Various stability improvements and bug fixes
Have a question? Tap Help in Dialpad settings or email us at firstname.lastname@example.org.
Ratings and Reviews
Everything about the app is great except 1 thing
I’ve used Dialpad for years. Both in a large corporate setting and now currently small business. I managed and have set up the Dialpad VOIP system for both scenarios for all employees.
Business Texting is the area they need to improve on. Especially on the mobile app. We are a small business and use the “main line” option in Dialpad. This effects department phone numbers as well but we allow customers to text us and it’s very congested and hard to manage. The Dialpad Windows app finally added a Message Tab at the top that finally groups messages into one area but the mobile apps still don’t have this option. Also notifications don’t work for messaging so we don’t know if we got a text. Notifications only work if you text from your Dialpad number and not the business line.
1. Add message grouping tab on mainline and department on Mobile apps.
2. Add notifications to all operators if a text is received. Either from the app or to your phone number for SMS Forwarding
3. Not a need but more a request, have a Dialpad integration within your website for texting. Another area to make more money for them :)
Worst Customer Service!!! Worst App Service!!!
Nothing but headaches save your time and money especially if you’re coming from Tmobile dont do it you’ve been warned!!!! Nothing but bugs n glitches with their system especially if you’re a small business and you’re going to use iPhones complete nightmare… you will never get notifications of text messages and the majority of the calls are dropped or staticky!!!! Regardless if you’re in good cellular range or in perfect wifi!!! You contact support and they will just give you the run around and never get a solution and let me get to the billing part a whole separate nightmare!!!! Over $70 of just fees!!!!! Ridiculous!!!! Thats not it!!! I signed up for 11 licenses and they made the decision to charge me for 13!!! And added other extra fees on my bill and you call them and this is what happens they transfer back n forth and tell you they have to create a ticket for it because no one can answer why those extra fees and extra licenses are being billed!!!! Been 2 months every other day is at least 1-2 hours on the phone with them and nothing gets resolved theyll just give u ticket numbers after ticket numbers that will pile up and you’ll be stuck with their bad customer service and their really poor app service!!!!
Excellent customer service but app could be better
So I’ve been using Dialpad for my client and I for about 2 months now. We share the mainline number which allows me to answer calls and text messages in behalf of his company. Great for remote work especially for those that need an assistant. So when it comes to the call quality, and the use of the app, it’s awesome. Also the customer service is wonderful. However, there are some basic features that I feel it’s lacking. For example, if you’re sharing a main line like we are, you don’t get sound notifications at all. So you have to be glued on to the app in order to see when you get messages or you will never know, and honestly who has time for that? I feel like this is something that should be integrated like yesterday. As of right now you only get sound notifications to your direct line but not on a main shared line, regardless of the kind of plan you have. Dialpad could be on top of all other VOIT systems if they would fix such basic issues. Also, auto SMS responses for text messages would be fantastic on a main share line as well!
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
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The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Dialpad, Inc.
- 312.2 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish
- Age Rating
- © 2022 Dialpad, Inc