talech Mobile 4+

Everyone I go to add a discount and save the discount for an invoice the app crashes. I called support and their answer was delete the app and reinstall it. 2 days later it’s doing the same thing.

Not only does the app crash after adding new services to the system. The worst part is “Elevon” which is the company that handles the credit card transactions. Everything was working just fine for about a week before they decided to do a “review of our account.” which consisted of them holding almost $1000 until we could prove we were the business we said we were. At Elevon, they do not understand the difference between your legal business name and “DBA” or (Doing Business As)
So not only did We receive an impersonal email notifying us there was a freeze on our money, it is also happens to be holiday weekend, AND the day before our payroll is due. Meaning, if we could somehow produce this paperwork that does not exist, they also would not be able to verify anything until the following Tuesday, but even that, it could take up to a week. Ultimately, we are just going to reverse the charges to our customers, and redo the transaction through the Best credit card transaction company for small businesses, SQUARE INC!!!

As stated, this is unfortunately not a great system. Numerous small issues throughout the time I used this, however last straw was when continued to get run around when open app and says version not supported. Asks to update, when you go to do it, it says latest version and continues to go back and forth. Customer support email is undeliverable, so that’s not helpful. No phone number on the app. When reach customer service, some try to be helpful. Escalated to tier 2, after 8 hours total with customer service over 3 days. Entire time unable to take payments. Then asked if I’ve shut down the device. Yes, before even called the first day, obviously. Also obviously uninstalled and reinstalled with same effect. Ending my service and going to square.