The Laundry BOSS 4+

I absolutely love the convenience of this app BUT I don’t gain any rewards and I’ve been using it for a couple of months now and there have been several times I used this to start a machine and THE MACHINE DIDN’T START! And I assumed maybe they’ll just have the charges pending but will only deduct for the amount when the machine ACTUALLY started, but NOPE they charged my card for EVERY SINGLE TIME! I didn’t think it was a big deal the first two times but when I went to check my bank statements, that’s when I noticed that it did charge my account for each time, even when the machine didn’t start

I love this app. I am not always able to get quarters when needed and enjoy the added convenience of using my credit card. Works like a charm for me. I don’t understand the problems others are having. I also received my loyalty reward of $2.75 as promised immediately after first use. I have yet to see any reward pints for use just yet and the app could be clearer if it’s awarded daily, monthly, or yearly. Another customer showed me her rewards and she accumulated a lot so I know it works. We’ll see. I use this app about once a week to do 1 super duper load so I don’t expect to see a lot. I added my credit card while on home secure WiFi and haven’t had any problems selecting it and paying. Overall I’ve been very happy and will continue to use it.

The local laundromat just switched their machines to use this app 2 days ago. I found out the hard way by going to the laundromat. As stated above zero star rating is not an option or I would have given zero stars. The app is VERY difficult to use. You attach your debit or credit card to it to pay for your washer, it is not easy to add funds. Some washers do not start, as happened to me and I had to switch my laundry that already had soap added to it to another washer. The young lady helped somewhat but kept saying that there were glitches and quirks in the system that they were trying to make a list of. I get it is new to the laundromat, however I was extremely frustrated and upset that it took over 30 minutes to load and start my washers using the app. It is NOT user friendly and I would definitely not EVER recommend it to anyone. I would say only get the app as a last resort and expect to be extremely aggravated trying to use it.