Tommy's Express 4+

Damaged vehicles, shady responses

The wash severely scratched my wife’s car. Destroyed the clear coat on the hood, the roof and the trunk and so far we have been dismissed by the management there. They said it was there before. Thing is I posted in local community pages and other people have had their paint destroyed by the wash, but didn’t have any proof. We have HD video with time stamps and stills showing the vehicle before we took it in. The next step if this isn’t resolved by their contracted body shop (interesting they have a body shop under contract right?) is we are going to look into legal remedy. Do not take your vehicle to these car washes.

Daily Washer And I Love My Membership

I have washed my car 3 times in the past 24 hours after signing up for the monthly membership. This is a very good idea and I love having a subscription. The car wash is brand new and the equipment is really good. I love how friendly everyone is there and the app is easy to use. Vacuuming is also included and after the car is squeaky clean the extra long hoses make cleaning the inside of the car easy also. I love this car wash. I have never been to any other car washe as good as Tommy’s and I may open up my own car wash too just like the one they have. My car gets really dirty and it needs to get washed often and I will save money with my membership as I can go as often as I like. No other car wash that I know has a membership and a cool app.

Very nice but I have an issue (please read)

I’d give it 5 stars, but I absolutely hate joining the sometimes lengthy line to wait for a car wash. Here’s my situation. We have 6 cars in our family/household and each person has a Tommy’s account with their car on it. The app coding prevents me from using my account to wash anyone else’s car without joining the ridiculous line, so I don’t wash the other cars even though I’d be glad to do so for my family members. Why restrict each vehicle to just one account. That is what’s called bad design and user experience. Didn’t anyone at Tommy’s think of this? As a developer I can think of different coding and database methods to do this. Why not have each car be able to be tied to a plan for my account. I know it’s a bit more complex to achieve, but it is doable.

Developer Response ,

Hey JollyJoseph, Under account details, you can add each user and their vehicle + plan there. You can add as many cars as you like even. Each user will be emailed and invited. Our developers made a few different ways to add other users and their vehicles, so we hope you take a look at our app again to add those other family members for washing soon. Hope that helps! -Your pals at Tommy's Express