UKG Wallet 4+

May not come when you want it but its right on time.

Theres an old church saying about how someone or something may not come when you want, but it will come when you need it and it will be at the time you need it most. And that is what I recall in my mind when using UKG wallet app.

I would like to be paid daily but that is not always ideal for me personally. My allowance from my daily income earnings post on UKG usually on a Monday, Wednesday, Friday or Saturday, therefore I have spending money for the week and weekend to use on gas, food and small emergency unexpected expenses if needed to make it through until the upcoming paycheck.

UKG wallet also offers customers to have multiple debit cards and bank accounts to transfer money into once your earnings post which is one of many of my favorite features on the app.

Mixed feelings, DO NOT USE THE UKG CARD

Ive had the app for a short period and its worked well all the way up until I applied for the card. It allowed me to create and activate a digital card however once I put money onto it it became unusable digitally and would not flip over so I could see the back of the card. Im still waiting on the physical card to arrive and the money shows its available $300 but its stuck in limbo until the app decides to start working or the card arrives. Ive spoken with support through email, text, and over the phone however its been over a week and nothing has changed. I was told my card wasn’t activated and I needed to do so in the app that was incorrect. I was then told I needed to call a number “card services” however to they require all information on card that I don’t have access to. I was assured that they’re working diligently to resolve this the term “high priority” was used. However I truly believe Im being passed around with hopes that I’ll just go away $300 while not a lot of money these days is still nothing to sneeze at I needed that $ in an emergency Id be completely screwed.

Long story short, If new don’t apply for the card it is clearly a work in progress and they have been very slow getting this particular situation taken care of. I will leave an updated review once something changes.

Developer Response ,

We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please contact us at feedback@ukg.com.

Worst Experience EVER

I used UGK at a former employer, and when I had an issue with another card I went back to UGK. I switched my Direct Deposit to the card. It has been a nightmare. I’m currently waiting on my 3rd bi-weekly deposit. It does NOT post “up to 2 days earlier” as advertised. My employer released my funds for deposit on Wednesdays, I don’t get it til Friday, which is the regular payday. Nobody at UGK can tell me why. They blame my employer (I work for the STATE of Arkansas lol). I was issued a card. My mail is held at the post office. Card never arrived even tho in the app it says it did. They sent it to an old address, wouldn’t let me change my address to the place I actually live. I in turn had the post office hold my mail, still no card. I have asked to speak to a supervisor on numerous occasions, only to be told they will schedule a callback for a supervisor to speak with me, never got that call back. The card isn’t compatible with anything except Apple Pay, so when I go get funds deposited, they have to be transferred to my Apple Pay and then sent to Venmo so I can access my money. It’s an absolutely atrocious situation. Once I finally get this deposit, if ever, I’m closing the account. I just wanted to warn any potential customers DO NOT USE THESE PEOPLE. If I could give less than one star I would!