UKG Pro 4+

User friendly, but I have a suggestion…

I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?

Needs Serious Password Rework

It’s… okay. It has two major problems that need to be reworked if this app is to actually be useful:

1; it’s incredibly annoying just to get into the app, the password system is too long and complicated. I get that it’s for my safety, but forcing me to have a password longer than 8 characters, and to resign-in every time I use the app with said lengthy password, and not allowing autofilling, is inconvenient enough to where I never actually use the app but instead just tell my supervisor my clock in/out time. Fixing any of these three problems would make it to where I would actually use the app.

2; it is not user friendly at all on the interface. The app feels like it’s made to be used on a computer, which is the opposite of helpful on a phone. It is also very lackluster with the options it gives, feeling like I might as well ignore the app completely and just talking to my boss would eliminate the need for the app in the first place. It also (connecting back to problem 1) never lets you enter a fingerprint if you didn’t add one when you set up the app.

I am not one to complain so heavily, but this app feels rushed, badly designed, and pointlessly confusing. If someone would make it more user-friendly, my opinion might change to five stars, to be honest.

Thank you to the devs if they read this and acted on it,
Tony Moriconi

Developer Response ,

Thanks for your feedback! We would like to understand your situation more closely. Could you please reach out to us at feedback@ukg.com with additional details?

Meh…some bugs to work out

So I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay.
Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time.
When it works it’s fast and easy but I never know how it’s going to work.

Developer Response ,

Thank you for reaching out, we would love to look into this for you. Will you please share additional details so we can investigate? Please email us at feedback@ukg.com.