Xfinity 4+

So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.

Me and my wife got Xfinity installed on 4/15 for the 800mbps and literally 10 days later on 4/25 there was a 3 hour outage! I tried contacting customer service but all I got was automated responses that said “we are working on it”, this is all when I wanted to talk to a human. It took over an hour for me to finally talk to a human by walking around the neighborhood and having to find the Xfinity truck. The technician said the outage was because they were moving locations to another area and it would take up to 3 additional hours. This is unacceptable for people working from home and I ended up switching to ATT that same day. No thank you Xfinity! Additionally when I called about cancelling the service they said they were not able to provide written confirmation that I would not be charged and should just take their word for it for the 30 day guarantee. If you advertise your company as trustworthy and reliable and can’t even provide a simple email confirmation of what you verbally say over the phone…then maybe your company culture and values are not aligned with your practices. Say what you do and do what you say. Word of free advise….Xfinity if you plan on claiming yourself as “reliable” please don’t have an outage before your “30 day guarantee”. If you do, please have (at least) the lowest level of courtesy to come through and confirm in writing that you will compensate for your lack of commitment to the promise you have made of “reliable” service.

My older cameras stop working. One over a year ago and two on the same day. All the while, Xfinity pushes two-way audio home security cams. I fell for it and got them. Had to upload the purple app with white X. I practiced talking through my cams once and they no longer work. I have an older iPhone which they now say is not compatible with that app. The engineers should allow all phones to be used w/ their apps or in advertisements on the other app or wherever, there should have been a disclaimer that the cameras and app may not work the way they should in conjunction with certain or older model phones. Now…My bill is twice as much at almost (almost $250) and I can’t use the cameras the way they’re intended to be used… and the only place I can see the movement is on an old home security app which will soon reportedly be obsolete… Xfinity is the only party winning in this situation. They tried to offer me some phone (not iPhone) and they wanted me to patronize their cellular services. No, thanks. They already have my internet and home security, which is much too much. And, so this is why I believe they have some kind of way to make your old cameras and products (you get from them) stop working, they make updates to their apps and whatever, to inconvenience customers and force our hands to buy new products. This will come to light one of these days… mark these words… All to make more money.