ZipBy 4+

I am about to delete this app after months of use because the frustrations aren’t worth it.

First, I have gotten trapped in my office parking garage twice and each time had to pay separately to get out. In one case, I am still waiting to get a refund for the double charge even though customer service assured me they would take care of it.

Second, the app also behaves in very strange ways, such as periodically, converting to what appears to be Vietnamese - when I have never selected language preferences.

Third, I don’t understand why use of the app requires that location identification always be on, when it’s not relevant to my use of the app that selected locations.

Finally, the app advertises, but it saves money – but without notice it converted to charging me the full daily rate in my office, garage, when it used to be discounted. Why should I have to deal with all the above frustrations if it’s not actually saving me money?

We are pleased to announce that we have just released a NEW Version of ZipBy App – this is a much simpler and easy to use version – We have handed all the control back over to you to access a gated carpark who uses ZipBy, all you need to do is Press the OPEN GATE button when you are in the lane you wish to enter – When needing to park in a ZONED Area just press the ENTER ZONE CODE and enter the parking details you require. @ZipBy @ZipByWorld

It worked well at first but now I have gotten trapped multiple times and charges twice for the same time period. This latest use I made sure that the Bluetooth was not connected to other things and I had to take two passes to get in, to get out, and I was charged twice. I tried to call the help number and it’s not a viable number. I also can’t figure out how to manually start the parking meter and instead have to wait for the app to slowly update that I’ve parked. I’m going to keep using the app because I really don’t have any other options but I am seriously displeased with the performance of this app.

Hi iwarren2204. please reach out to support at support@zipby.app with more details of your issue and we will sort out the problem for you. Thanks.

The app unnecessarily requires access to your precise location. This is an abuse of personal data, and regardless of the level of safety or security claimed by an app maker, it’s an intrusive practice.

It is not required for the app to function. I pay my parking then turn off the location permissions that it requires. If your phone is off/dead they cannot locate you anyway.

We love you gave us a rating! We have been listening to all the reviews regarding Location, and we have made positive updates to our app. Location is required so you are able to locate the parking Facilities/ Areas/ Zones and Lots using the FIND US icon in your ZipBy App. The FIND US Icon will, within an average of 1km radius, bring up any Facilities/ Areas/ Zones and Lots that have this enabled for their sites, making it easier to locate and pay for your parking. If your local Parking Facilities/ Areas/ Zones or Lots are not visible in the FIND US Icon, please let either them or us know so they can enable this feature for their site. Hope this helps! @ZipByWorld