Absa Banking 17+

Putting Absa to be the best bank like before

There should be debit order reversals option on the App to reduce the call volume of general equities line, they should also introduce home loan and vehicle finance where customers get an opportunity to see if they qualify or not due based on their credit record. I believe if Absa introduce more functions on the App it will reduce a lot of call volumes and our rating of being number 6 of all banks will be reduced and also Absa should upgrade their technology and computers that their employees work with to be more faster and they give much better service . A lot can be done to make Absa the best bank like before if only employees were given a chance to say what needs to be done because I believe they know more as they the ones who assist giving the service and know what customers complain with all the time. We should make our banking easier and more fathers yet also looking out on risks . Approving more for car finance can actually generate a lot of money for the bank as the bank won’t be loosing anything but gaining should a customer fail to pay the car will be taken simple as that then personal loan it should be more strict because should a person loose their jobs they will fail to pay and it’s a loss for the bank .

OTP authorization

I am travelling and am required to purchase electricity online for those at home. The City Council has linked my unique meter to my purchase so no danger of someone trying to buy on my account. Yet the Absa banking app still requires an OTP. The app froze on my iPhone 7 Plus despite the OS12.1 software being up to date. The Absa help desk told me that there was probably a problem with the cloud and asked me to delete the app and reinstall it. I deleted it but am unable to reinstall as I get no GET prompt. Absolutely no reaction from tapping the app. Still frozen. Still no electricity at home and those left behind went to SPAR when it opened to purchase units. Conclusion: your process has not been defined using end user input; your software is very sensitive and unsuited for use by ordinary people who don’t know the intricacies of their phone or your app. I cannot depend on this feature when I travel and it is enough motivation to consider changing to another bank for internet banking.

Developer Response ,

Hi Havanwyk,
Thank you so much for the feedback. Please accept our sincere apology; our developers has since fixed the issue. Please update to the latest version of the Banking App. If you're still experiencing any issues, please do not hesitate to contact our developers at 063 722 8154 or send an email to bankingapp@absa.co.za

Would have given 5 But

…not impressed with unnecessary Alcatraz security checks that end up failing when I change my device to a new device! Please review this so one can easily link their new device and then the rest of security checks like if needs be can be done once logged onto the app! Investec app was 1..2..3 and done! I had to put 3 passwords and 3 account numbers and have to have the previous device (which I had already given away). To make it worse now I cannot even do internet banking without the a linked device, which I cannot link! Very silly security process - when we have Face ID’s etc! Even the branch couldn’t help even when I had my device, my face, my ID & even took my family:) - just to prove it’s me! What else do they need! Was ready to close the account!