Avo SuperShop 4+

I have never had a seamless experience with Avo! There is always and issue with every order! Silly to even give them the benefit of the doubt every time. 3 weeks back, ordered takeaways , completely wrong order! Family and little kids crying annoyed and hungry in the load shedding cold, called Avo to complain and had to re order via Uber eats to get our correct meals delivered! More money and frustration! Then gave them another chance and ordered again last week. It took 45 for the store to confirm my order (yet again Avo delays) they had my order prepped 15 min later, driver took another 40 min as he broke down! Then lied to us to say he fixed his bike when the consultant at Avo which we had to call on numerous occasions to check status of order advised that driver found another bike to use, the driver arrived and told us he wasn’t the original driver! I think it’s absolutely shocking for a client to follow up on order status, your tracking is a failure and your communication is terrible. Not even disgraceful delivery, almost 2 hours waiting! Trying to call the Avo line in the evening was the equivalent of reaching out to eskom! They offered a pathetic R50 voucher which isn’t even on the app to use if I was stupid enough to give Avo chance!

Hi Pinkzlrihs, thank you for letting us know, we apologise for the experience and we have taken note of your concerns, we have made the relevant changes and updated our app to ensure that you have a better seamless experience with Avo SuperShop.

Highly not recommended, called in their customer support to confirm if they had stock of the item that I wanted. They confirmed they did and I proceeded to order, and delivery was set for 5-7 working days. Day before the last day for delivery they call to inform me that their supplier will only be receiving stock at the end of the week so if I wanted to wait it would take an additional 3-5 working days to deliver. I decide to wait the extra days because the price of the item had now gone up literally everywhere else so if I canceled my order I’d have to buy the item at a much higher price. End of the week arrives and instead of calling to confirm they have received the item they call to tell me that the supplier does not and cannot find stock of the items so they will have to refund me. Now I am going to have to get the item at a much higher price elsewhere because no store is still running a promotion on the item any more that’s an additional R1500 from the price I had initially paid. High NOT RECOMMENDED to use Avo. Left frustrated and with no delivery, still have to wait 2-4 business days before my funds are back in my account .

Apologies for this. Our support team would like to get in touch with you to assist. Please email hello@avo.africa and an agent will help with your query. Thank you.

I am not happy with Avo’s service. So much so, I cancelled my order. I received a voucher which I purchased a gift for my sister with. I was advised delivery will take place on 18th of December. On the App, it showed that the Courier collected. And showed the same for three days and yet, ai didn’t receive the delivery. When querying on the App I was advised by an agent three times over two days that they are awaiting feedback, but nobody actually responded back to me. I eventually called twice, the first time I was advised that they will check and let me know, which didn’t happen. The next day I called again and I eventually found out that the delivery wasn’t collected after all, even though the App said it was. It is extremely frustrating. Once my money is refunded I will purchase a voucher which I hope I receive straight away. But I will not use Avo again.

Hi, we do apologise for the experience and thank you for letting us know. This is not the type of experience we want for our customers, and we will take the necessary steps to ensure that we create a better experience for our customers in future. Please DM us if you have more queries or issues.