The FNB Banking App embraces the future of help – helping people to help themselves.
Managing your financial life has never been this easy with the ability to transact, borrow, invest, protect and communicate all in one place.
Download the App to see for yourself.
Want to know more? Open the banking app and select FNB Assist, here you can view video tutorials on all in-app functionality. Also see answers to frequently asked questions from Help under Information from the main menu.
Fingerprint ID - Supported on all devices with a Fingerprint sensor running IOS 10+
Secure Chat - Available to Gold, Premier, Private Clients, Private Wealth and Business customers.
By downloading or using the FNB Banking App for smartphones, you agree to be bound by the license agreement located at https://fnbtouch.fnbconnect.co.za/software_license.pdf . This agreement is incorporated into this notice for reference.
If you do not agree to the license agreement, do not download or use the application.
Terms & conditions apply.
- Location is now required for payments. This is a valuable tool for the bank in combatting fraud and can provide us with contextual information to assist with fraud detection. We do not share any of this location data with 3rd parties and we request your permission prior to use of your geo location.
- Access security features such as report fraud, latest scams and fraud videos from Security Centre on your home page.
Ratings and Reviews
NEED!!! eBucks updates in real-time!!
As far as banking apps go this gets the job done with every thing you need in one place. The only thing they desperately need to improve is that ebucks need to update in real time. Or even daily. I have transaction that should be counting towards my points and levels but the don’t reflect in “track my rewards” and in some cases it’s been over 2 weeks. Add to that I see two different scores on the eB first page vs what is shown in track my rewards. All my other banking happens in real-time, why is ebucks points different?
Too far FNB. There is no user friendliness to this app
This bank has taken the app too far. It’s made using it impossible! Changed phones and now I cannot access anything via the app because the OTP isn’t being sent to the new device because HELLO it’s not LETTING me link the device. Then you try to do the online banking and you can’t because HELLO , it’s asking for approval from an app it won’t let me link to. I’m at a total impasse on how to actually access my account and I need to sit down in a crazy busy schedule to figure this all out. No efficiency whatsoever. I don’t even begin to understand the location thing. Why does the app need to know where I am ??? I’ve been a victim of fraud twice with this bank and it had nothing to do with my location and my location did not influence any further efficiency in the management of the fraud itself. There are times when I can’t even buy data on the app because it lags for such a long time, I’ve moved onto other tasks and forgotten what I needed to do only to sit with the same problem over and over. What is going on???
Developer Response ,
Hi there, apologies for the frustration. Please send us your ID number and contact details to firstname.lastname@example.org so that we can look into this and help you in the best possible way. RB Jacobs
I had to delete the App, now changing banks
Your Whole banking profile is based/linked on/to the App, should the app decide to kick you out after an update , you’ll have to get your device verified. Which is a mission . You will not get any assistance from the chat service, don’t bother to even start. I was first kicked out by the app, after I logged in I was unable to transact anything above R500. What a joke. It was such an inconvenience, I tried the internet banking , it still referred me to the App which according to FNB my device was not verified so I couldn’t approve a Msg or increase my limits. You can’t reverse debit orders, basically you can’t do anything with your account unless they allow you to. I felt Captured..I went into the bank and asked them to delink all my devices and I will rather use OTP option. FNB just took it too far with their security updates. It doesn’t work well with us the Clients. Please listen to your People FNB . The stupid app sends me 3 messages of the same transaction. I told myself Never again . #FoodAndBeverages
Developer Response ,
Hi there, we apologise for the frustrations you have experienced. If you are still experiencing problems, please call us on 087 575 0362 so that we can address your concerns and help in the best possible way. RB Jacobs
Data Linked to You
The following data may be collected and linked to your identity:
- Sensitive Info
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- FirstRand Bank Limited
- 44 MB
- Requires iOS 12.4 or later.
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Age Rating
- ©2021 FirstRand Bank Limited Reg. No. 1929/001225/06
Up to six family members will be able to use this app with Family Sharing enabled.