BPI 4+

It’s okay, but design needs more improvement

I could see why people tend to get confused using the new BPI app than the old app. The old app uses BOLD TEXTS, CLEAN and SIMPLE ICONS which makes it clear for the users. While the new app is the opposite. I hope the developers would take note on this in improving the new app for a better experience for users, such as myself. :)

Another thing, I don’t like it how we can’t copy and paste details when transferring to other banks and that all other info goes to another page after page. Maybe we can bring back the same program as the old one in transferring to other banks like you can see all the details in one area. Before proceeding for transfer.

Developer Response ,

Thank you for using the new BPI Mobile app. We really appreciate you taking the time out to share your suggestion. We'll take note of this and furher improve our service moving forward.

UI is too confusing to the point of giving me headaches

Although this is a strategic departure from the previous app, which is also one of the best banking apps in the PH, the user interface in this new app is too minimalist to the point that you get confused on all the information listed in a single tab, especially for the credit card tab - this is the most confusing one as there’s not much visual indicators that the info you’re reading is under this card as opposed to the other in the same tab. It gives me headaches.

Maybe you could use better compartmentalization or division strategy instead of what is being adopted right now.

It would be nice as well to see and celebrate BPI’s new logo in the app’s logo, not just the letters BPI shown currently.

Please show also the our BPI credit points in the credit card tab instead of us going through VYBE app. It’d be better if you integrate everything into a single app.

Maybe you can try searching for inspirations from other international banks’ banking app, such as DBS / UBS / Citi. They have amazing UIs that you can try adopting.

Please utilize such innovations like digital credit card that can be added in Apple’s wallet app.

It’s good and promising as compared to other banking apps in the PH, but needs more refining. Hope you invest in the comments I’ve made as how I invested in criticizing your promising app towards digitalization.

I don’t like the new registration method

The old way is working fine so why change it. I’ll hold off from using the new app bc I don’t like this at all. For my privacy, I don’t use the phone # on my smartphone to log in to my BPI acct (the phone # I use for my BPI acct is on a different phone, and is not a smartphone since it’s only for that annoying OTP). If you really want to make things secure, give customers options on how to register, and you should allow physical keys like Yubikeys instead to provide options for customers other than the old SMS OTP, wc is unsecured. You should be focusing on the ff things that are more urgent and necessary, if you ask me: 1) make the charges/payments appear real-time or at least witihn 24hrs, 2) have the option to lock the credit cards for safety, 3) req for cc replacements, 4) report fraudulent charges, all directly on the app.