Moe’s Southwest Grill

Name: Moe’s Southwest Grill
Rating: 4.6 (53552 reviews)
Author: Moe's Southwest Grill

Food & Drink

Free

54K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Moe's Southwest Grill
Language

EN
English
Size

104.7
MB

Welcome to Moe’s! If you’re here, that means you’re hungry…we got you covered. Order ahead, save your faves, view your recent orders and get the Moe’s you love, customized to your liking, with just a few clicks. App Features • Easy ordering where you can customize to your liking. • You choose how to get it: pickup or delivery. • Save your favorite orders and quickly access your recent orders. • Save your go-to delivery addresses. About Moe’s Rewards • Join Moe Rewards and get a cup of queso on us just for signing up! • Earn points automatically when you order through our app or online. • Redeem points for your Moe’s faves. • We celebrate you with a free birthday reward every year. Don’t forget to turn on your notifications. That’s how you’ll hear about exclusive offers and menu options. CA Privacy Notice: https://www.moes.com/caprivacy Do Not Sell My Info: https://www.moes.com/donotsell

Ratings & Reviews

4.6

out of 5

54K Ratings

Keeps getting worse
01/20/2020

Statsaholic
The worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option!The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there. The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world. Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states. There are much better apps out there for food ordering and carry out . Try copying one.
Keeps getting worse
01/20/2020

Statsaholic

The worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option!The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there. The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world. Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states. There are much better apps out there for food ordering and carry out . Try copying one.
Welcome to Moe’s poor app
06/20/2019

BigJohnATL
Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes). Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.

Developer Response
Hello, We're interested in learning more. Could you please email us at moesrockinrewards@gmail.com?
Welcome to Moe’s poor app
06/20/2019

BigJohnATL

Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes). Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.
Developer Response 02/10/2020
Hello, We're interested in learning more. Could you please email us at moesrockinrewards@gmail.com?
Our Moe’s is great, App not so much
09/08/2024

Miss Amaretta
My husband and I really enjoy Moe’s food and the staff there is above and beyond! We decided to download the app to get the rewards points and use our AARP discount at a restaurant we wanted to use more frequently. That is where the trouble started - almost every function in the app barely works or doesn’t work at all. There’s often trouble just loading the menu to start our order. Even if we get orders submitted, the rewards points can’t be redeemed and our AARP discount can’t be used. The app frequently locks up - just freezes! Can’t move forward and can’t back out. We have to reboot our iPhones to get it to reset. How does anyone have the patience to persist in using this buggy app for no attainable benefit? We may as well just phone the order in. That really defeats the purpose of having the app. Moe’s, we love your food, your prices, your staff and location, but you should pay us if we manage to thread the needle and get orders through to you using this app!

Developer Response
Hi Miss Amaretta, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with the new Moe's app did not meet your expectations. We take this feedback very seriously and have addressed it with our team. If you need any additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!
Our Moe’s is great, App not so much
09/08/2024

Miss Amaretta

My husband and I really enjoy Moe’s food and the staff there is above and beyond! We decided to download the app to get the rewards points and use our AARP discount at a restaurant we wanted to use more frequently. That is where the trouble started - almost every function in the app barely works or doesn’t work at all. There’s often trouble just loading the menu to start our order. Even if we get orders submitted, the rewards points can’t be redeemed and our AARP discount can’t be used. The app frequently locks up - just freezes! Can’t move forward and can’t back out. We have to reboot our iPhones to get it to reset. How does anyone have the patience to persist in using this buggy app for no attainable benefit? We may as well just phone the order in. That really defeats the purpose of having the app. Moe’s, we love your food, your prices, your staff and location, but you should pay us if we manage to thread the needle and get orders through to you using this app!
Developer Response 09/11/2024
Hi Miss Amaretta, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with the new Moe's app did not meet your expectations. We take this feedback very seriously and have addressed it with our team. If you need any additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!
Feels Like Every Necessary Feature is Missing
07/10/2020

Aglynch
My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.
Feels Like Every Necessary Feature is Missing
07/10/2020

Aglynch

My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.

Bugs fixes and experience improvements

Version 4.29

Oct 3

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
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- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
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- Usage Data
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Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
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Age Rating
Copyright

Developer Website

Privacy Policy

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Moe’s Southwest Grill

Food & Drink

Ratings & Reviews

What’s New

Version 4.29

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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