Aetna Health

Name: Aetna Health
Rating: 4.7 (370096 reviews)
Author: Aetna Inc.

Take control of your benefits

Only for iPhone

Free

370K Ratings
Ages

13+
Years
Category

Health & Fitness
Developer

Aetna Inc.
Language

EN
+ 1 More
Size

212.4
MB

iPhone

Manage your health care in one easy place Take charge of your health and benefits in one easy place The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7. Manage your benefits With just a few taps, you can: • Access your ID card and save to Apple Wallet • Track spending and progress toward meeting your deductible • Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account • View your plan summary and get coverage information • See claims and Explanation of Benefits Connect to care Plus, it’s easy to: • Find in-network doctors, facilities and other providers • Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations) • Schedule MinuteClinic appointments • Talk with a doctor anytime by phone or video, and more Keep in mind • The app is available to most Aetna members. And the features may vary, depending on your plan. Languages Supported • Spanish and English

Ratings & Reviews

4.7

out of 5

370K Ratings

BRAVO TO AETNA
12/19/2024

J. Mae
I wanted to give my time in posting this review for Aetna. I have been a member going on 5 yrs. now. Aetna & its representatives who have always spoken w/me have ALWAYS been a delight! They are very knowledgeable & attend to my needs in calling them very quickly, not wasting any of my valuable time. They have always been able to get me the answers I’ve needed as well as take care of ANY concerns I have had. I would HIGHLY recommend anyone who is reading this post who may be considering changing carriers to take their thorough time in learning about everything Aetna has to offer compared to who their current provider is & how efficient their “customer support” service is! Make a mindful decision & choose a provider like Aetna who IS & ALWAYS has been above board in dealing with their customers. This has been my almost 5 year experience w/Aetna Medicare. Tried & true. This speaks volumes. Thank you Aetna for your personal support of your members! God bless you.
BRAVO TO AETNA
12/19/2024

J. Mae

I wanted to give my time in posting this review for Aetna. I have been a member going on 5 yrs. now. Aetna & its representatives who have always spoken w/me have ALWAYS been a delight! They are very knowledgeable & attend to my needs in calling them very quickly, not wasting any of my valuable time. They have always been able to get me the answers I’ve needed as well as take care of ANY concerns I have had. I would HIGHLY recommend anyone who is reading this post who may be considering changing carriers to take their thorough time in learning about everything Aetna has to offer compared to who their current provider is & how efficient their “customer support” service is! Make a mindful decision & choose a provider like Aetna who IS & ALWAYS has been above board in dealing with their customers. This has been my almost 5 year experience w/Aetna Medicare. Tried & true. This speaks volumes. Thank you Aetna for your personal support of your members! God bless you.
Provider In-Network Info Doesn’t Match
02/10/2022

LeahD1215
I’m looking for a cardiologist and I’ve been using the app for a while. A few cardiologists are listed as 2 specialties—Cardiology and Cardiovascular Disease Physician. Those that are have an ! In their info that says they’re In Network but ‘certain providers may be out of network for certain specialities at this location: Cardiology’. How can that be? Functionally those two specialties are the same thing. All a Cardiologist does is Cardiology, how can he be listed as out of network for a location for the only thing he does there? The doctors office themselves says they take Aetna insurance all the time, but then what does that ! mean? On the website it says nothing about out of network specialties for any provider and it even lets me use the price estimation tool for that location. Aetna needs to get their information correct one way or another, most people can’t waste time or money accidentally going to an appointment for a provider that’s actually out of network because the app and website have different info. Calling is no help either, I’ve gotten 2 opposite answers from 2 different people, but the second person emailed me a provider list as proof showing the doctor I want to see as In Network as a Cardiovascular Disease Physician. Do I have to check every doctor I want to see 3 times now to average out the answer? I don’t even trust the Provider List I was given at this point.
Provider In-Network Info Doesn’t Match
02/10/2022

LeahD1215

I’m looking for a cardiologist and I’ve been using the app for a while. A few cardiologists are listed as 2 specialties—Cardiology and Cardiovascular Disease Physician. Those that are have an ! In their info that says they’re In Network but ‘certain providers may be out of network for certain specialities at this location: Cardiology’. How can that be? Functionally those two specialties are the same thing. All a Cardiologist does is Cardiology, how can he be listed as out of network for a location for the only thing he does there? The doctors office themselves says they take Aetna insurance all the time, but then what does that ! mean? On the website it says nothing about out of network specialties for any provider and it even lets me use the price estimation tool for that location. Aetna needs to get their information correct one way or another, most people can’t waste time or money accidentally going to an appointment for a provider that’s actually out of network because the app and website have different info. Calling is no help either, I’ve gotten 2 opposite answers from 2 different people, but the second person emailed me a provider list as proof showing the doctor I want to see as In Network as a Cardiovascular Disease Physician. Do I have to check every doctor I want to see 3 times now to average out the answer? I don’t even trust the Provider List I was given at this point.
Do not use Aetna App to make a payment
05/14/2019

earth on cirs
Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!

Developer Response
Hello, cirs. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to help you. That shouldn't be happening and we can help you with this issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Rick G..
Do not use Aetna App to make a payment
05/14/2019

earth on cirs

Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
Developer Response 05/16/2019
Hello, cirs. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to help you. That shouldn't be happening and we can help you with this issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Rick G..
Still the poorest and most inefficient health insurance app
04/02/2022

TrueSpleen
The Aetna app has been consistent in two areas for the last several years, consistency in lack of redesign for the app and consistent poor performance. The app has not changed in years, it provides little to know real useful information without diverting you back to the web based platform, which is an exercise in how many times you can login despite being logged in on the app and the three previous tabs opened in your browser. The answers provided by Aetna are akin to a poorly written mystery novel, you know something happened and you owe some amount of money to someone but you are never really sure. Do not worry, there is a link that will explain it too you; nope it’s just another tab asking you to log in again. The one true feature of this app and Atena’s entire platform is security. No one can login that many times unless it is the user and secondly you can never get actual useful information about your healthcare coverage to utilize it in the best way possible, which lets be honest is the real goal of Aetna. My only wish is that employer moves away from them, as for the app abandon all hope ye who enters.
Still the poorest and most inefficient health insurance app
04/02/2022

TrueSpleen

The Aetna app has been consistent in two areas for the last several years, consistency in lack of redesign for the app and consistent poor performance. The app has not changed in years, it provides little to know real useful information without diverting you back to the web based platform, which is an exercise in how many times you can login despite being logged in on the app and the three previous tabs opened in your browser. The answers provided by Aetna are akin to a poorly written mystery novel, you know something happened and you owe some amount of money to someone but you are never really sure. Do not worry, there is a link that will explain it too you; nope it’s just another tab asking you to log in again. The one true feature of this app and Atena’s entire platform is security. No one can login that many times unless it is the user and secondly you can never get actual useful information about your healthcare coverage to utilize it in the best way possible, which lets be honest is the real goal of Aetna. My only wish is that employer moves away from them, as for the app abandon all hope ye who enters.

Take charge of your health and benefits in one easy place The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7. Manage your benefits With just a few taps, you can: • Access your ID card and save to Apple Wallet • Track spending and progress toward meeting your deductible • Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account • View your plan summary and get coverage information • See claims and Explanation of Benefits Connect to care Plus, it’s easy to: • Find in-network doctors, facilities and other providers • Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations) • Schedule MinuteClinic appointments • Talk with a doctor anytime by phone or video, and more Keep in mind • The app is available to most Aetna members. And the features may vary, depending on your plan. Languages Supported • Spanish and English

Version 7.46.2

2d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Voice Control
- Larger Text
- Dark Interface
- Differentiate Without Color Alone
- Sufficient Contrast
- Reduced Motion
- Captions
- Audio Descriptions