The problem with this is that appointments mean nothing. You set an appointment, but 100 other people did at the time as well. 3 hour waits are normal. Defeats the point of “scheduling an appointment”. ^^^^^ And they seemingly randomly don’t allow you to schedule appointments. I know there’s not many people there in the morning, but they block you out from that so fast. But yet you can still schedule at 7:30 when tons of people are there and coming in. So it’s next to impossible for me to donate twice a week when I can only schedule an appointment one at a time, and on that short notice I can’t get a spot in the morning. ^^^^^ And I’m confused why it even blocks you out of scheduling at that time when less people are there than at other times that you can schedule. ^^^^^ It’s just a tremendously packed place at this location, would love to be able to come in and get it done but this confusing method of “scheduling appointments” that assumes you have all the free time in the world is very oddly done. I definitely recommend getting a better system

Today, Tuesday, November 5th, I had a donation appointment at the Temecula CA Center at 7:00 pm. I went through the entire donation screening process. I got my finger pricked, they took my blood pressure, the checked my weight, and passed my questionnaire. I was waiting in line for them to connect me to the machine, so that I could start the donation process when they told us that they were short staff and they sent me and home well as other people who were in front of me. They didn't give us any coupon and, they told me that we would not be paid. It's not fair that they schedule so many appointments if they don't have enough staff to serve us. I lost more than an hour of my time, spent gas and drove more than 20 miles to be here just to be sent home without any kind of compensation. I don't think it's fair. I demand that I be reimbursed for my wasted time, because that wasn’t my fault they didn’t have enough staff. They told me that there is no way they could give us any coupon, but I know they can. This has already happened in the Corona California center, and whenever this happens they give us a coupon or compensate us. I'm very disappointed and upset with this company. I have been a constant donor for more than a year and I am seriously thinking about moving to a different plasma donation center. I hope you answer me and something is said or done about it. I’m very upset.

Works fine on my iPhone 13 without crashing. App is incredibly convenient to schedule appointments. It even offers a one click button to automatically add the appointment to your phones calendar so I can set a reminder the day before and an hour before. I love this feature. Only problem I have with the app is it shows the oldest donation compensation first and you cannot reverse it. This makes no sense. It used to list your most recent one first. In the debit card history section it lists recent transactions first. Why is the listed credits to my account listed backwards? Wish they would fix that. Or add the credits and debits to the history section which lists in the proper order. Or give an option to change the order and save the preference.Anyone using this section to review the company, please put that review on google. This is a review of the app. Not their services. The feedback is meant to help people see how well it works and give the app devs useful feedback. Quit making their jobs harder. They can’t make your donation experience any better or faster no matter how they design the app. 😂

Whoever wrote this app should be fired. The thousand+ reviews already written that outline how garbage it is , should be a clue. I’ll add a new one. 1- u can’t donate without the app. Literally. We call 4 different ones within a 40 mile radius. No one ever ever ever ever answers the phone. Ever. So u need the app to donate. U get to the place and there is always a 1-3 hour wait BEFORE sign in. Because “someone called in sick “. Because of that u have to click early early times to get in. Sadly most of them are gone. Like say 9 am. U click 9 am and u might get in but not your spouse. So she goes at 9:10. There is a 10 minute grace period to sign in. Can’t be 11 minutes early or late to sign in( at the facility) now say u get there at 8:40. Since it’s a 30 minute drive. U leave a cushion. U try to change appointment. U have to CANCEL old one. And click to see if there is availability. Hopefully there is. If not u just lost you appointment. You can get around this by talking to the receptionist there “hey can u see if there is something earlier since we are already here “. The app should show if any appointment is available NOW before u cancel to reschedule. ( I’m talking same day. Not reschedule for other days )