I am a commercial artist and often go into your Southlake store… I always have to walk to the back find an employee and ask them to get my canvas down from upper shelf. They then have to find a ladder and get it down. Rarely do they offer to take it up front for me 4ft by 5 ft canvas ! Never do they offer to take to car! So the other day my client has to have 3 by 4 canvas and the walls are bare. I can’t find employee so I go into stock room because door was open and this guy says ( I think he was mgr, not sure) if it’s not there we do t have it. So I head out. Well I have an in with one of the nicest hardest working employees you have named Michelle and I see her . She and I go to canvas shelf she scans it with scanner, she goes into stock room and comes out with my canvas. She has done this many times for me.. as a professional I am up against deadlines so this really means a lot to me!!!! I love checking out with Pam because she is just great also!!!!!! These are fabulous employees and I should know. Your frame guys are great too because I have to bother them every single week I go into store because you have horrible netting no one buys on the lower shelves and canvas everyone buys on the high shelves. Please re think this!!! Beautiful clean store!

Everything in this store is marked up to be 2x the price it’s supposed to be and then you’re supposed to always have access to a half off coupon and they’re supposed to do “sales” often to make it normal full price, now they only provide a 30% off coupon and in order to get more than that you have to download an app so they can take up your precious expensive phone storage space and steal your data, only to end up paying slightly more than norma full price instead of twice the price. If you don’t have a smartphone or want to buy more than one item at a time then you simply have to pay 2x the price. This is a terrible business model, I don’t know why they cling so hard to failing corporate scam business models even as it causes countless other corporations to go out of business each year. Why do you want people to not shop at your store ? Why do you want to go out of business ? You have essentially cornered the market on crafting supplies by being the last to go out of business, you could be successful if you just ran your store normally. And btw the Michaels rewards is completely broken if you signed up in store using a home phone number because it won’t let you make an account without getting a text verification to your phone. And of course there’s no way to contact customer service to get the situation resolved because that would require them to hire employees to do jobs that are necessary to keep a business afloat. Complete stupidity.

I don’t know how people can give the Michaels iPhone app five stars let alone two stars. As someone who works in UI development, it is one of the worst iPhone apps I have ever seen and had to use. Most of the time I avoid using it and stick with a browser because of how long it takes the mobile app to load just the homepage let alone anything else. The app often freezes and crashes. Heck, I have gone from iPhone 12 Pro to 13 Pro and now a 14 Pro, and the app STILL doesn’t natively fit the screen. I can barely engage any buttons or navigate as a result. Is the team doing any QA on usability and compatibility? Because trying to use the app is painful. It’s especially worse when you’re standing in a Michaels on the Michaels store Wi-Fi and the Michaels app still fails to load product details or tell you which aisle a product is located in. I even tried to open it today, the Sunday after Black Friday, while on my home Wi-Fi because the desktop app is broken and won’t let me check out without looping me back to my cart after I submit payment details. The mobile app still fails to load and is over-blown on the screen. Michaels corporate should have never complicated the buying process by making online discounts different than in-store discounts. Otherwise I would just be going to the store to buy the same products at the same savings and not spend my afternoon wasting time trying to troubleshoot problems ordering over Michaels’ desktop or mobile apps.

I Love love my store, the employees and managers are truly the best! Being terminally I’ll with special needs, the crew cares enough to stop what they are doing to make my secret stop so enjoyable! Pat goes out of her way to make it speedy! When I’m not able to make it to the store like today the app is the second best way! You can easily navigate to what you need and more! Plus it allows you to sign up for free zoom classes!!!! Michaels has re “Did” the way we can shop since the pandemic turned the world upside down! Never missing a beat listening to their clients needs! They definitely the leading edge in evolving with the way the world is changing. Giving us in store options to couch surfing!!! Thank you for caring Michaels, about us creators . As well as the disabled! Pat has never not has anyone on the team made me feel disabled…….. I call them my shopping secret (I always say if my husband comes in, this was a deal !!! And they never miss a beat. Then I get into the car and he says. One day they won’t lie lol for you! As we both chuckle!!!) please let Pat and the crew know i appreciate them like family!!! Michelle Holden