*Updated to say things run much more smoothly. Using the app was actually quite smooth, and enjoyable. Thank you for your dedication to your patients in this regard! If the tooling for insurance plan lookup was a bit easier to manage on mobile this would be a perfect app. Thank you again! —previous review—I frequently use the MyQuest app and prefer my local Quest over any other lab draw place. I’ve seen this app go from being clunky to reliably responsive now, and there is less lag on loading results or flipping between screens (home, to MyQuest, etc). I especially love that the attached results in MyQuest now have reference links. The one caveat now is that those links do not give you the option to open them in the default, or chosen browser, on the device. Additionally, and this is more feedback for the way results are entered into the database, but any tests done at Quest for a provider that faxes, or sends via portal should be shown in the user’s results page. I think it seems assumed that the person may have access via a MyChart or other patient portal access account but it is nice, for consistency, to see all results from any provider in that page. Thanks for continuing to improve the app!

When making an appointment, your selected time is not “held” for a period of time, so once you get through the whole process of entering all your info, the time slot might no longer be available. What’s worse is that the info you entered is not temporarily stored. So the initial frustration you feel from your selected time slot being pulled out from underneath you is then replaced with a terrible combination of anger and mild panic at having to re-enter all the same info in a frantic dash before you lose your next selected time slot, lest this infuriating cycle repeat yet another time. This is a simple issue and a solved problem in businesses like ticket vendors where selections are limited and customers need time to enter their info before losing their selection. My second issue is that the times displayed before expanding to see all times are often not actually available times. But you can’t tell that visually so you click on them with a sense of futility and stupidity. You can only tell that they are unavailable once you expand and see that available times are BOLD (or not grayed out). Why are you taunting me and showing me all the times I CAN’T have? Just show me what’s actually available! The rest of the signup experience is pretty smooth, but these two issues have been a problem with this app as long as long as I can remember. And they are not difficult problems to solve.

The app is terrific. I enjoy using it. Just a couple things which could help others…1. When the available schedule times page displays only the beginning of the day are shown and they are usually already booked. I used to take so much time looking for a site that has available times. Until today! I was greeted with the usual screen full of booked draw slots in three locations. At the last location I happened to catch my eye on the “More times to review” link. When I opened it I felt like it was Easter Sunday and I just located the Bunny’s secret stash of time slot eggs. I wondered to myself how many others follow this same trap. I know one other person that has…my wife. So many times we have wondered how the heck could all 20ish QD sites in the buffalo area always be completely booked! What a relief! I would many times complain to my wife that the shortage of time slots should cause Quest to open more sites. Oh well!2. A few times When I have scheduled an appointment I the “schedule now “ button has scrolled to the next page of my phone. So the date/time never gets secured. That’s it. Have a great day

It is hard to trust a science organization that has an app this embarrassing. They identify patients by birthdate, but it won’t allow me to enter any birth month except January through April, or any day after the fourth of the month. (today is April 4 - only people who have had their birthday already this year are able to enter their correct birthdate.) Then it makes me type in all my contact information, which is all stored in my phone to auto fill but it doesn’t support that. (plus, it finally let me sign in on the 10th attempt and my account has all that information in it, but I still have to type it in.) Then, no matter what time I picked for my appointment, it reports that that time is no longer available, and I have to start over and re-enter all of that information manually again. The menu shows all of the times I tried are still available, until I type everything in and hits submit, then it’s unavailable again. I had a long career in IT. Anyone in my organization would have been fired, if a public facing app or process they were responsible for, had failed this embarrassingly for this long. I’ve been trying all day. All I need is a routine medical test. Pity anyone who needs a drug test, today, for a new job. Often in those situations putting it off until tomorrow won’t do. How many people nationwide will lose the opportunity for a new job today, because these pathetic losers can’t maintain a very simple, mature app?