I’ve been going to the Subway and White City for probably about 3-4 years now. I have seen some of the hardest working employees there. I would hire them in a matter of seconds. If you want a good sandwich, those employees will make you a good sandwich. They’re polite. They’re responsive and they’re fast. Only problem is whoever the manager is is the worst I’ve seen. I’ve heard her cussing out employees on the telephone when they’ve called to ask for help. Those employees are left one there at a time during a dinner hour which is plain stupid for business. So I don’t know what you’re stupid. The person that owns the store for having them stupid manager first is the manager just stupid but the White City Subway the only reason that it thrives is because of the employees the manager is rude to customers employees. The manager needs to be removed. There’s been some excellent candidates for manager that comes through there. Andrea was there for a long time. I believe she might’ve been the manager. Job we’ve had Ivy who would’ve done a great job as manager 21 year-old person smile on her face roughest day in the world as she was still smiling. But we’re losing her too. She’s going to Medford store the same as Andrea whoever owns the shop or store whatever you wanna call it. You need to unload that manager if you want that thing to fly otherwise it’s gonna be the biggest sink hole in White City.

I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca

Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.

The app is great, and I love Subway, HOWEVER, this app misses in confirming the location you want to make an order from and you CANNOT cancel on your end, additionally THE WORST PART is STORES DONT KNOW THIS. I keep ordering from different locations and this app fails in prompting what location you want to order from. Other apps put it as the first step, but this one takes your last order location and doesn’t ask you again. I keep placing an order to a wrong location, and because I can’t cancel on my end, I called the stores. 4 out 5 times this has happened, they say “you have to cancel” and I have to insist I can’t do it and they finally figure it out, and I ended up receiving my refund. However this last week, THIS APP FAILURE MADE ME LOSE MONEY. I again, placed the order for the wrong location by accident because I’m usually ordering quickly midwork, and this location has their phone deactivated, I couldn’t cancel on my end and no one to contact to ask for a refund. The location is an hour away from me, reason why I couldn’t go. It’s frustrating because even tho it’s my fault for not checking the location, the app should ask for the location for every order and not take the last as default. Just like other food chain apps do. I wish I could do something about my lost money on an order I was never able to pick up and that I try to contact promptly to cancel before they even started it.