du 4+

Take control of your account

EITC, du telecom UAE

    • Free

Screenshots

Description

The easiest way to manage your accounts and services, with features customised just for you. With only a few clicks on the du App, you can:

• Check your consumption and balance
• Pay or Recharge your line
• Pay or recharge for a friend
• Check for special offers
• Change your plan
• Purchase data and roaming add-ons
• Purchase our products.
• Manage your accounts
• Get 24/7 support from our Al assistant Blu
• Book an appointment for the nearest du store

We keep updating our App regularly to always meet your needs.
Enjoying our App? Rate us or write a review.

الطريقة الأسهل لإدارة حسابك وخدماتك، مع خصائص مصممة من أجل راحتك. يمكنك إجراء جميع المعاملات التالية على تطبيق du:
• التحقق من نسبة الاستهلاك والرصيد
• الدفع وتعبئة الرصيد لخطك الشخصي
• الدفع وتعبئة الرصيد لشخص آخر
• الاطلاع على العروض الخاصة
• تغيير الباقة
• شراء باقات البيانات وخدمات التجوال الإضافية
• شراء منتجاتنا
• إدارة حساباتك
• الحصول على دعم 24/7 من مساعدنا الذكي Blu
• حجز موعد من أقرب مراكز مبيعاتنا

نقوم بتحديث تطبيقنا باستمرار لتحسين تجربتك.

أعجبك التطبيق؟ قيّمنا أو اكتب تعليقاً.

What’s New

Version 6.20

- Bug fixes and general improvements.


We keep updating our App regularly to always meet your needs.

Enjoying our App? Rate us or write a review.


نقوم بتحديث تطبيقنا باستمرار لتحسين تجربتك.

أعجبك التطبيق؟ قيّمنا أو اكتب تعليقاً.

Ratings and Reviews

4.6 out of 5
74.7K Ratings

74.7K Ratings

Harismerc ,

Worst customer care service

Du customer care is the worst service ever. They do promise to resolve the issue which builds up by their own glitches in the system. And in the end they are not able to solve the issue.

I was having an issue so called glitch in their system. I’m even paying my bills on time but yet i have been suspended to make calls.

Following up the complaints with du customer care service from 7th of April. I did dozens of complaints and every-time been promised by the agent to solve the issue in 24 to 48 hours. But the next funny thing is. They call me back just to say that they can’t solve the issue even created by their own system. So proudly accept their mistakes and guiding me for another complaint.

I agree they have the very good packages in the decent price. But what do I do to that when I’m not able to make a call.

And they are really slow to solve the issue. Like I’m following up from 7th of April till today which is 27th of April.

In this case. I don’t recommend du to anyone. Better pay a bit more but At least you get what you pay for. Unless du. My call is suspended even my bill cycle is good. Never delays. And when the next month will be started they will send another bill to pay. I don’t know how they thieving customers even in the holly month of Ramadan. May Allah Guide them. AMEEN.

Developer Response ,

Hello, please confirm if the issue has been resolved, if not resolved, pleaseplease share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. Thanks

Ola J hassan ,

Horrible experience

Poor customer service been following for over 3 months for a data service cancellation and third party which i never subscribed for, and whenever i ask th customer service why arent they cancelling it and what are those services for they dont know, i keep getting irrelevant charges and call monthly to deduct the amounts!!! The most disappointing part that i have ben complaining since 5 months and whenever i call to follow up on my complain they tell me i dont have a complain, seriously fooling the customers!!!! Im calling at least 2-3 times a month and each representative is not helping eventually i got some caller tunes charges which i never subscribed for in my life and one representative said it will be deducted, i just got my bill today and it wasnt when i calld them back they said they cant deduct it, reallllly the worst ever im literally running after them just to get my correct bill !!!! And one of the customer care representative told me we cant cancel it, and when i told him the last representative said it will be cancelled he told me do you have a message or a proof ? Seriously ??? Im really suffering with them you dont feel like a valuable customer instead you feel that you are begging and running after them just to give you your actual bill!!!!

Developer Response ,

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you

Sajjad Ahmed Shaikh ,

Home internet device

I have worst customer service of du.
I’d like du more then other providers but what I’m facing problem they have only words our technician will contact you soon then never nobody called.
I purchased du internet device package worth 200/ monthly in the begging it was good after that we faced internet signals problem I complaint du help centre and they said in your area there’s signal problem we can’t fix now it will take 3 to 4 months after some days I called another person stranded and he said yes there’s internet signal problem our technician will help you and he will change the device but nobody contacted me, I again called three four time at du customer hep centre but nobody picked my call after waiting of 40-45 minutes.
I personally not recommend du internet 200 package.

Developer Response ,

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you

App Privacy

The developer, EITC, du telecom UAE, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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