Screenshots

Description

With a fresh look and powerful new features, the redesigned du app lets you take control of your monthly spend and effectively manage all your services. We’ve enhanced the app so you can now:

• Link your accounts and manage them all from one place.
• Track your usage and control your spending with an intuitive graphical dashboard.
• Securely access your account without a username or password.
• Pay and recharge feature for friends and family.

And a whole lot more.

What’s New

Version 4.29

- View 5G coverage under Find Us section.
- Several bug fixes including the validity for one-off data bundles when monthly data benefit is consumed.

If you have any feedback or facing any issue related to du app then drop us an email at mobileapp.support@du.ae, we will get it resolved.

Ratings and Reviews

3.3 out of 5
3.5K Ratings

3.5K Ratings

AJasser ,

Good App, Disappointing Company

App is easy to use, but company is far from transparent with regards to payments. No matter how much I pay, and after two visits to the shop to talk to a rep from du, who confirmed that I have paid a lot extra and have enough credit for one more bill, I keep on getting payment reminders everyday until they get service disconnected. Their explanation: Company/system error... I had to spend a weekend with no internet and no TV because of company error. They reconnect after more complaints, but request MORE unjustified payments.

Too bad I'm stuck with them, and if someone with any sense at du gets this message, please contact me and explain what non of your staff managed to explain.

Developer Response ,

Hello @AJasser, we're sorry to learn that, would you share the number with our support channels on 155 or the social media and we will be happy to assist you.

tau1984 ,

Poor Update- feels like 2004

As soon as I updated the new fix- comes out it screwed everything- now when there is an incoming call I can’t see it- When I am driving it won’t connect through Bluetooth- Over all I will say the recent update screw the app- I am really disappointed with this service though it’s mandatory to pay AED 50 to use internet calling- Free apps are far better than this. i can really go on for hours complaining but due to Internet calling situations in UAE we don’t have any other options to use this application- I wish this can be fixed and can work like any other advanced application- I still remember when I was using other internet application to do Video call 10 years ago- those one were still better then this and at that time we did’t have high speed internet. I am just wondering how can this happen to the technology in such advance age.

Developer Response ,

Hi, please remove & reinstall the app with the latest update & let us know on Mobileapp.support@du.ae for assistance. Thanks

md hsn ,

Deducting balance without our authorization

Everyday they are deducting balance from my du prepaid balance. When i call the customer service always busy. And finally when the call is connected they answer that there is third party activation. How they will activate third party products without our authorization? Around 10 times they said they deactivated the third party services. Then untill i recharge my mobile there will be no deduction. After I recharge again the deduction starts. When I call them we need to wait long time again to get connected. Again there will be same answer third pary service activation.

My question is how they will activate to third party without our authorization. And also when i call customer service always their system will be down. After calling several times the calls are connected and thier answer will be “our sydtem is down”

Developer Response ,

Hi Md, we're sorry to learn that, please share your number with the issue details to Customer.care@du.ae and we will be happy to assist you.Thanks

Information

Provider
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY PJSC
Size
115.3 MB
Category
Utilities
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Arabic

Age Rating
Rated 4+
Copyright
© 2019 EITC, all rights reserved.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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