Western Union Send Money AE 4+

I tried to transfer money to Germany through this app , the amount was taken out of my bank account immediately, however no transaction ever happened , when I called the help line they said the transaction has timed out , and I will get my money refunded to account in 2 to 15 days . Another problem is that it keeps telling me that the password is wrong , so I had to change every time !!! Not a very cool app.

Thanks , was a very easy process , and good transfer rate

Hello Nikash, apologies for the inconvenience caused. We are working on your refund ,someone from the call center will contact you soon. We will update you once the timeout issue is resolved.Please re-rate WU app if you are happy with the services.

I usually do not write such reviews but am writing this to express my disappointment and for the attention of other users. Recently I tried to transfer fund to Japan from overseas through WU, but both transactions were rejected and never happened. Each time, I enquired the WU customer service and tried to figure out the reason of failure and solution, but my queries were never directly answered and I was given no explanation for anything. For this meaningless communication I wasted about a month and gave up using this app in the end. To be honest, I wanted to use this app because WU offered better rate than others, so i even contacted and involved the recipient bank at Japan side to support me from their side. Indeed, when I requested transfer through WU, the recipient bank tried their best to reach out to WU to follow-up on the transactions. However, they were never responded from WU side and instead they saw the transaction unilaterally canceled by WU without any explanation or comment given. I do not know if other users would face similar issues (I don't even know what the issue was because it was never explained), but I do not recommend others to use this service as I felt complete luck of support and luck of respect to customers. I hope this comment helps.

Hello dear CY YM, your review is extremely important to us. WU will never accept such disappointment. Kindly contact us at DigitalAppSupportMEPA@westernunion.com and provide us with your full name, mobile number, ID number, and details of your problem. We will check it and work on assisting you asap. Thank you for your patience

I tried to transfer money to Nepal on 11 June through this WU app, the amount was debited from my bank account immediately, but still now no money was credited to receiver accounts., when I called the help line centre they said the transaction has still not yet completed 3 business days, tomorrow the amount will be credited to beneficiary account. Today it’s June 15 again I tried to call but help Line is busy and Money was not yet transferred. Another problem is sometimes apps doesn’t open or accepts the keeps telling me that the login error, so I had to change every time !!!

As you have requested to send my details in your mentioned email. I send an email but nobody replied or Update me about this solution of this problem. Now it’s almost 10 days Money was not transferred to the receiver account neither refunded to my account.
Please take an needful action regarding this issue ASAP.

Hello dear Ashish, we are deeply sorry for your inconvenience. Kindly contact us at DigitalAppSupportMEPA@westernunion.com and provide us with your full name, mobile number, ID number, MTCN if available, and details of problem of transfer along with a screenshot of login error. We will work on assisting you asap. Thank you for your patience