I’ve shopped at Hy-Vee for years and continue to drive by other stores to shop at Hy-Vee because I trust the quality of their food and products. It’s been a tremendous help during the pandemic, plus also a great way for me to be able to safely get groceries delivered to my elderly parents. I’ll be continuing to use the app and delivery/pick up option even beyond the pandemic. However, the app needs some work. First, please make an iPad compatible app so it can be used in landscape mode. The big thing though is why you don’t have all the products I know are in the store I’m ordering from. I can walk into the store and get those items yet not chose them in the app so I know it’s not an inventory issue. In addition, some items/options don’t come up in the initial search but when I go to choose my substitutions more options are suddenly available. Also, the substitution options don’t always make sense or show all the options. And the price of the substitution items should be included so I know if the option I’m considering is priced the same or higher/lower. I know technology is constantly evolving so I hope you will continue to invest in such valuable tools for your customers!

It’s hard to beat the service (I list that first), products and cleanliness at a HyVee store. When you enter the main door, you are greeted by an array of fresh, colorful displays of every kind of fruits and vegetables with the prices clearly marked. Take your choice because there are many. Then past the restaurant with choices from main meals to pizza and Chinese. My grandson can’t resist the large raised donuts with their multiple coverings. The service and choice and sale prices at the meat department will get your attention. Steak is a rare treat at our house but who can resist when they have a choice 5-to-8 oz bacon wrapped sirloin for 5.99 each or maybe less and the taste is as good as the price. Then I walk past the milk, bacon, butter and freezer area. I bake a lot and load up on eggs and butter at their sale prices. I always understand when they are sold out of an item because of the sale price. This is getting too long so I’ll close with the checkout/customer service departments. I’m elderly and am comfortable with self-checkouts but this young man responded to my raised hand 3 times during my checkout and he never did show any irritation with me. Remember, you can always tell the quality of a store or restaurant by the amount of cars in the parking lot, people keep coming back when you offer good service at a good price!

I like using the app but there are a few annoying things and a new issue that popped up about a month or 2 ago.First, when looking at my “Buy Again” tab, the frequently purchased is not actually what I purchase frequently. The things I purchase every time are not on there and random things that I’ve purchased once years ago will show up instead so that is annoying. I just switch it to recently purchased to by pass that but it is annoying that it is not displaying what it says it should be displaying. It will also sometimes bug out and not continue to load more items when you get to the bottom of the list if you have taps on one of the items and then gone back. Usually if I just go out of that screen and then back, it goes back to normal.The larger issue that has made me write this review is actually that starting about a month or 2 ago, whenever I switch to a different app on my phone without fully closing the hyvee app, the app is completely frozen when I go back to it and I have to fully shut it down and restart it. It is very annoying because I will have my list in my notes or on a photo on my phone but when I go to look at what I need to add to my cart in the app, I have to restart the app entirely every single time without fail. It is not the quickest loading app either, even with a good internet connection which isn’t usually a big deal if you aren’t having to fully restart the app 30 times in a 30 minute period.Anyway, other bugs in the past have gotten fixed so I expect this one to as well but I wanted to post about it so it might get fixed sooner.

Thursday I shopped at HyVee and bought a $13 steak and 4 pouches of lemon pepper salmon @ $1.59 each. I paid for them and have the receipt but they didn’t end up home with me. My guess is that they ended up sent home in the groceries of the individual who came immediately after me. I called and was told I needed to return either then or the next day and someone would attempt to help me. My round trip to HyVee is a bit over 30 miles and I wasn’t able to immediately return nor was I able to return the following day due to previous commitments. This was actually not the first time this has happened to me but it never amounted to much previously and I simply wrote it off. I have an issue with some of your young packers. The older women (who likely have done a lot of grocery buying generally do a good job but your younger packers are inexperienced and don’t realize when they for instance pack potatoes and bananas on top of eggs (which I have had happen) the shopper ends up with broken eggs or when they don’t take care, another shopper ends up missing groceries she’s paid for and another shopper is likely surprised by additions she or he didn’t select or buy.