iPhone Screenshots

Description

Welcome to the helpful place right on your smartphone. Take your Ace Hardware shopping and rewards experience to the next level and get a $5 bonus* available the day after you download the app.

HOME

See your Ace Rewards status and take advantage of your monthly offers. Premier members can see their exclusive deals and all users can see what’s new at Ace.

REWARDS

Get your rewards faster and earn points in more ways. Track your points easily and invite your friends to get 1,000 bonus points. See recommended items to get you to your next reward and how close you are to Premier status. Check out your annual Ace Rewards savings too!

MY STORE

Locate your preferred store and contact it easily with one click calling and mapping capabilities. Check out your store’s local ad, hours, services, brands and events.

SHOPPING

Shop thousands of products like grills, power tools, and home improvement products. Then, choose how to get them, in store, store pickup, curbside pickup, or delivery.

ADDITIONAL FEATURES

- Access your Rewards and offers in one place and add them to your digital wallet with ease
- See your purchase history to easily reference products
- Your inbox will house all your past notifications in case you missed them
- Store other purchases in My Products to easily access warranty, additional parts, or paint colors and sheens.

Exclusions apply. Limit one bonus coupon per Ace Rewards member. Bonus Coupon will be available the day after an Ace Rewards member downloads the mobile app for the first time. One time offer valid for first download. Visit the mobile app for details.

When you download the Ace Hardware mobile app, you are agreeing to the following:

i. Ace Rewards Terms & Conditions - https://www.acehardware.com/customer-service?page=ace-rewards

ii. Mobile App Terms & Conditions - https://www.acehardware.com/customer-service?page=terms-of-use

iii. Privacy Policy - https://www.acehardware.com/customer-service?page=privacy-policy

Download the mobile app for more information.

What’s New

Version 2.0.11

This release includes some bug fixes and allows the user's phone screen to turn off while the app remains open.

Ratings and Reviews

3.4 out of 5
640 Ratings

640 Ratings

Jadedgirl025 ,

No rewards

I downloaded this so I could link my rewards account to a physical app. Everything I read said it takes a day after you’ve downloaded the app and linked to your rewards account for the five dollar reward to show up on the app. The five dollar reward being one that you’re supposed to get for downloading your app and linking your rewards account. Well so far that hasn’t happened I did give it three stars because when I originally downloaded the app it was useless froze up had awful navigation And was just generally bad. the last few updates seem to have improved a lot of that but it’s got a ways to go.

Developer Response ,

Hi Jadedgirl025,

Thank you for your feedback. You should have received the download bonus the following day and if you have not received it in the app, please give us a call at 888-827-4223 7am-7pm CST. In regards to the app freezing, we would love to know more and understand if this is still happening. Thanks!

Sportsoft ,

Too bad it’s so poor

I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time.

The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example.

It’s really too bad I would love to support my local Ace esp. during the pandemic.

Developer Response ,

Hi Sportsoft,

Thank you for your feedback. We are continuously updating the shopping experience in the app and trying to ensure inventory is up to date. We would love the opportunity to serve you again. Please contact us at 888-827-4223 7am-7pm CST if you have any other issues.

MJGRAY615 ,

App issues searching and selecting

Now more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app.

Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order.

You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA

Developer Response ,

Thank you for your feedback! We were having a couple of issues this weekend due to high demand, but encourage you to give the app another try as they have been addressed. Thanks!

App Privacy

The developer, Ace Hardware Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Other Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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