We’ve created a fast and secure way to sign in, pay your bill, and get insights on your energy use on the go.
If you created an account prior to July 2017, you may need to go through the one-time registration process to associate your preferred email address with your online account. Simply click “Register Now” in the app. Your email address will be your new login ID.
A simplified design makes it easy to:
• Review your bill
• Pay securely
• Compare and manage your energy usage
• Get tips for lowering your energy bill
• Report outages
• Contact customer service
• We’ve made it easier to enroll in a payment agreement
• We’ve added more information about what you can expect after you move or stop service
Ratings and ReviewsSee All
Unable to log in: update
WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people.
I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks.
Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.
Developer Response ,
Sorry you couldn’t log in. We were having temporary technical issues that have been resolved. If you are not able to log in now, or run into any problems, please let us know at firstname.lastname@example.org.
Thanks, Abdul FI.
Finally impoved app. I have had one issue, when i click pay bill it says “payment failed”. So i clicked on it a few more times and it still said payment failed. When i checked my email i was charged twice. Called coned and they can not refund the money until it is fully processed. I can also suggest in the drop down menu where the account you want to pay from instead of saying “last payment method used” “credit” actually show your banking nickname or cc or debit card etc...
It won’t let me set up payments using my debit card. Every time I try to set it up and pay my bill it says that an error occurred. Also when I called Con Ed a couple of months ago, they told me I would get monthly bills by email and I have never received one email. They did rectify two other problems I was having; the online app would not work and I was not receiving paper bills. Those two things got rectified over the phone and the person was extremely nice and patient with me as she walked me through the steps to set up the app
Developer Response ,
We're so sorry for the inconvenience. You can update your billing and notification settings in the app by clicking the Manage tab. Please contact us at email@example.com and a member of our team will be happy to help you set up your preferred payment method. - Stephanie C.
- Con Edison
- 43.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2013-2018 Consolidated Edison Company of New York, Inc. All rights reserved.
With Family Sharing set up, up to six family members can use this app.