BuildingLink Resident App

Name: BuildingLink Resident App
Rating: 1.9 (69 reviews)
Author: BuildingLink.com

Lifestyle

Free · Designed for iPad

69 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

BuildingLink.com
Language

EN
+ 8 More
Size

105.5
MB

Welcome to our updated resident app, which has been recently redesigned and rebuilt from the ground up! The resident app provides the most essential components of the BuildingLink resident website. If you don’t see some of the below options, they might not be enabled for your property. • Track your packages • Receive push notifications for new deliveries • Submit amenity reservations • Submit repair requests • View your account balance • Pay your rent • Request entry for visitors • View upcoming events and building calendar • View building announcements • Post marketplace ads • Send instructions to the front desk • Access vendor service forms • Receive offers and discounts in your area • View a list of local businesses • Request valet service • Show your Resident ID Note: this app is for residents of BuildingLink-subscribed properties. If you are a manager or employee, please download the “GEO Staff App by BuildingLink.” If your property does not subscribe to BuildingLink, please tell them about us!

Ratings & Reviews

1.9

out of 5

69 Ratings

Defaults to wrong building
11/18/2024

NE1BUTYOO
I’ve recently moved, and am unable to log in because the login service, “residentapp” keeps defaulting to the old building. This used to work fine when I owned properties in NYC and DC, but it seems to have now changed and locks you into only one building. Which is a problem if you move. I need the app to work because the website, which I can log into, is not a responsive design and doesn’t work properly on mobile. I’ve uninstalled and reinstalled the app.

Developer Response
Thank you for your feedback! One thing to note if your phone is remembering a prior building's login page is that the login page should not matter technically and you will actually log into whichever property the username and password correspond to. You can also contact Support at 877-501-7117 Ext. 0 or support@BuildingLink.com and we will be happy to help! Have a great day!
Defaults to wrong building
11/18/2024

NE1BUTYOO

I’ve recently moved, and am unable to log in because the login service, “residentapp” keeps defaulting to the old building. This used to work fine when I owned properties in NYC and DC, but it seems to have now changed and locks you into only one building. Which is a problem if you move. I need the app to work because the website, which I can log into, is not a responsive design and doesn’t work properly on mobile. I’ve uninstalled and reinstalled the app.
Developer Response 12/11/2024
Thank you for your feedback! One thing to note if your phone is remembering a prior building's login page is that the login page should not matter technically and you will actually log into whichever property the username and password correspond to. You can also contact Support at 877-501-7117 Ext. 0 or support@BuildingLink.com and we will be happy to help! Have a great day!
Worst customer service ever
Jul 18

LarryMize
This app has been broken for over two months and still hasn’t been fixed. The glitch makes basic features completely unusable, and worst of all, no one responds to support requests. I’ve reached out multiple times with zero acknowledgment. It’s unacceptable that an app with this level of dysfunction is still being offered without any attempt to resolve the issues. Save yourself the headache and avoid it entirely.

Developer Response
We're truly sorry to hear you've had such a frustrating experience with our app over the past two months and we sincerely apologize for the lack of response to your support requests. That's absolutely not the experience we want our users to have.We understand your frustration and appreciate you bringing this to our attention. To help us investigate this issue immediately and provide you with a direct solution, please reach out to us directly at support@buildinglink.com or at 977-501-7117 ext 0. When you contact us, please reference your review and provide any details you can about the glitch you're encountering and the dates you previously reached out for support. This will help us track down your previous requests and ensure a swift resolution.We are committed to resolving these issues and regaining your trust.
Worst customer service ever
Jul 18

LarryMize

This app has been broken for over two months and still hasn’t been fixed. The glitch makes basic features completely unusable, and worst of all, no one responds to support requests. I’ve reached out multiple times with zero acknowledgment. It’s unacceptable that an app with this level of dysfunction is still being offered without any attempt to resolve the issues. Save yourself the headache and avoid it entirely.
Developer Response Jul 21
We're truly sorry to hear you've had such a frustrating experience with our app over the past two months and we sincerely apologize for the lack of response to your support requests. That's absolutely not the experience we want our users to have.We understand your frustration and appreciate you bringing this to our attention. To help us investigate this issue immediately and provide you with a direct solution, please reach out to us directly at support@buildinglink.com or at 977-501-7117 ext 0. When you contact us, please reference your review and provide any details you can about the glitch you're encountering and the dates you previously reached out for support. This will help us track down your previous requests and ensure a swift resolution.We are committed to resolving these issues and regaining your trust.
App doesn’t have full functionality on iPad
09/23/2024

mmonas
I have the Building Link app on my iPhone 14 Pro, and the functionality is much better. I’m able to see documents and see my click pay info. This app, Building Link, Residential, installed on my iPad Pro, has just the basics. I’d like to be able to do more on my iPad, since there’s a bigger screen. Unfortunately, I have to rely on my iPhone for complete information and to pay my condo fees.

Developer Response
Thank you for your feedback! To resolve any functionality issues and ensure the app is up to date, our first recommendation would be to uninstall the app and reinstall it. If you're still experiencing difficulties after reinstalling, please contact Support at 877-501-7117 Ext. 0 or support@BuildingLink.com and we will be happy to help! Have a great day!
App doesn’t have full functionality on iPad
09/23/2024

mmonas

I have the Building Link app on my iPhone 14 Pro, and the functionality is much better. I’m able to see documents and see my click pay info. This app, Building Link, Residential, installed on my iPad Pro, has just the basics. I’d like to be able to do more on my iPad, since there’s a bigger screen. Unfortunately, I have to rely on my iPhone for complete information and to pay my condo fees.
Developer Response 09/25/2024
Thank you for your feedback! To resolve any functionality issues and ensure the app is up to date, our first recommendation would be to uninstall the app and reinstall it. If you're still experiencing difficulties after reinstalling, please contact Support at 877-501-7117 Ext. 0 or support@BuildingLink.com and we will be happy to help! Have a great day!
Won’t update password
Nov 3

MattG23
I couldn’t remember my password so I’ve tied reseeding it 4 times and though it appears to take my new password. It still does not recognize it when I try to login. Says incorrect username/password. This happened to me last time (about a year ago) so I stopped using it but it’s the only way to have the building fix issues - so this needs to work!
Won’t update password
Nov 3

MattG23

I couldn’t remember my password so I’ve tied reseeding it 4 times and though it appears to take my new password. It still does not recognize it when I try to login. Says incorrect username/password. This happened to me last time (about a year ago) so I stopped using it but it’s the only way to have the building fix issues - so this needs to work!