Cigna Health Benefits 4+

I don’t know what it is, but unless we login every day, when trying to login, the proper password doesn’t work. Half the time, you can’t type in a password. We basically have to reset the password every time we use the app. Just awful.

It’s a shame because when we do eventually get in, the features work pretty well. Perhaps only using the browser would be better.

I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....

This app is simply a disaster. Every time you open it you need to re-enter your information, it doesn’t retain any piece of i formation. When trying to key in your password you have to be very lucky to be able to do it at first. It usually (and if) takes like 15 to 20 to activate the boxes to key in your password after you re-entered your user. What a poor quality for such a big and profitable company. Worth to invest a couple of thousand dollars for such a simple improvement that will make members’ lives easier. Very disappointed