FIDIUM uses fiber optics which means you have a dedicated line to your house. Super fast connectivity and reliable signal versus cable. Night and day change!! Spectrum cable uses coaxial cables which means you share with all your neighbors and likewise get throttled back if it’s a busy time. Do you ever see a spinning circle? Pixelated screens? Won’t connect? No internet found? I had all of that. Thought it was my router. Nope. Thought my phone was to blame. Not true. It was the service! Spectrum cable uses outdated technology which results in subpar connectivity and speed. It’s super expensive and unreliable. Some apps will require you to “connect to a service provider” so you shouldn’t ditch it all together. However, Fidium is far and away superior. Highly recommend 👏😎

There’s a fair bit of stuff you can do with this app, but getting there is not always easy. What really irritates me is that when I try to set up port forwarding, the “Open a Port” button doesn’t do anything. I’m not sure if it’s a bug or something only a service rep can do, but some of Fidium’s quirks are extremely frustrating, and hitting a dead end that customer service can’t fix only makes matters worse.

In concept, this is a great system, however my Internet goes out as much or more often than Comcast don’t believe the lies that they tell you I have witness that the salesman said this was perfect to work from home yet it constantly goes out. I have witnessed that the technician who came said there’s problems that they keep patching instead of fixing. Don’t think that you’re getting a better deal by leaving Comcast and going to Pham. Maybe there’s a better fiber, Internet company out there, but this one is definitely not it But wait there’s more their customer service is nonexistent you can never get through to anyone they just leave you sitting on hold. Which they say it’s because they’re so busy but is a major indicator that they have nothing but problems. Don’t trust video fiber Internet it’s no better than anything else. I promise you.

Despite high hopes when installed, Fidium has been a disaster. Frequent drops, intermittent slow speeds, but the worst has been the website user interface. I’ve tried for months to pay my bill online, but every time I click on the link the site circles back to the page that I’m on, never completing the link, never allowing me to pay online. I downloaded the app, but I’m stuck on a page which states, “Searching for pods…” and nothing more happens.Customer service has been worthless. Aside from an overly long wait on hold, once connected the customer is bounced from agent to agent, each agent asking in turn for the customer’s lengthy ID number, despite the fact that they can easily look up one’s account by name, or phone number. Not a single suggestion offered has worked, agents are condescending, I’ve been treated as an old guy who’s simply not internet savvy, with no suggestions for resolution of the problem. When I asked, repeatedly, for a physical mailing address to which I could send a check, it was only on the third request to a supervisor that I received the info, with the admonition that if payment was late I could lose service.Had I any other option at all where I live I wouldn’t use Fidium, and certainly wouldn’t recommend the company.