Why does Face ID only work once in a while. I cannot find a way to set it to work every time. Latest update seems to have fixed the Face ID issue. But now it is NOT finding my thermostat. Added once and told me it was already registered. It did finally show up, TWICE. I removed one device and both were gone. Added it again today and it is not there again.Latest update to this very frustrating app. Added the thermostat again. It now shows twice but only if you pull down to update.

I didn’t have a choice in using this app to connect the Honeywell T6 in my new build. I didn’t think their apps could get any worse than the TCC app we used at the old house on an older model with fewer bells and whistles, but this one is worse. Setup was TERRIBLE - you get asked ~20 questions about your heating system that no homeowner knows - I had my system’s manual in front of me and couldn’t answer the questions at all! - and there’s no option to skip them. I’m not even sure what most of them are asking!!! From a UX standpoint, the app gives incorrect information about how to connect to HomeKit, telling me to use a menu item that doesn’t exist on my thermostat (haven’t figured that one out yet) and it keeps bringing the enable notifications dialog modal up to go to my settings 2-3x every minute or so which I have already said “Don’t Allow”. While this looks like a native modal, the poor grammar suggests that it’s something the app designed and is using native app commands to push. Super annoying! So I can manually see and control my thermostat from the other room now; the rest of the app is terrible and it hasn’t solved my problems at all. Honeywell - you need to realize that poor UX is a huge reason why people flock to Nest instead of you. We will be replacing this unit with one in the next few weeks because of the terrible experiences.

WiFi is poor on the units when I first the the unit got 2 and try to set up the WiFi on them gave me some trouble and both of the smoke detectors getting to the part of putting my router password on the app would not get connected have to try at least 5 times before it worked on both unit. I have the best router wife that money can buy the unit are not even that far for the router I have ring cameras a lot further and they work great but that’s not the big problem anytime the WiFi goes down because Comcast is working down the street and the internet comes back all my devices come back on line from nest ring hue Alexa lights my old 2 nest smoke detector but the new first alert smoke detector hardwire don’t I have to manually reset the WiFi on the units and go through the process all over to get them back online I think the unit have a poor WiFi signal on them

This app constantly logs you out and uses a splash screen to log you back in with no option to remember your log in info. I bet in the 6 months I’ve been using the app it has logged me about 20-30 times and I am not exaggerating. The app cycle reporting is not helpful at all. Setting a schedule is not intuitive at all and requires you to delete the schedule if you need to make a minor tweek. It would be helpful to have an on demand heat button that was customizableTo raise the heat say, 2 or 3 degrees or run for 30 mins exc without pausing the schedule to the next interval. For example, you wake up in the middle of the night and your cold press the on-demand heat button for 30 minutes and go back to sleep without worrying about it keeping a constant temperature all night long which would require the furnace to cycle on and off.