I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!

I would love if there was a way get Apple Maps directions when looking at any station in the appI often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking atAs for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another button

Indego bikes is an absolute disgrace of a company and should have their business license revoked. The number of issues I have had with both their app and their bikes since signing up for a 12 month membership is insane. I was hoping to use these bikes as my primary means of transportation in a city where public parking is either unavailable or too expensive. Indego has proven time and again how unreliable they are, and as long as Indego gets their $5 per ride they are completely happy to send their customers out on bikes that are completely unsafe into a city where reckless driving is the norm. As for the app it is just as unreliable, often showing bikes available at a docking station when in fact there are none, or showing e-bikes with fully charged battery, only for you to find out when you get there that they’re actually completely dead.Overall my experience with this company has been terrible and I would caution everyone who is considering an extended membership with this company. For a one off ride your 50/50 to experience some issues like this so just be careful.

The entire development team for this “app” should be fired and then sued. I don’t even know where to begin with the broken and ugly areas of this dysfunctional piece of trash. Do I begin at the fact that when I open the app it suggests that I download the app? Do I start with delivering the message that 2007 called and wants its app back? Do I start by pointing out that this “application” is nothing more than a crappy web browser? Do I begin with its broken API and authentication problems? I can’t even create an account much less login or pay for a rental bike. My friend had to ride on the back of one of the bikes with me because of how broken this so called “app” is. I’m surprised, given Apple’s standards of quality for what is allowed in the App Store, that this app even passed their QA approval process. Imagine being a company, and designing an app you so obviously have never used yourselves. Sad, just sad.