Description

FordPass has so many ways to make your ownership experience better.

With the FordPass App you can:
• Access complimentary remote features like start/stop, lock/unlock, schedule a start, locate vehicle and vehicle status check for vehicles equipped with FordPass Connect™*
• Get Vehicle Health Alerts** when your Ford needs attention
• Track fuel level and oil life for vehicles with FordPass Connect*
• Get FordPass Rewards™ to earn and redeem Points for many things you already do with us, including vehicle maintenance and new vehicle purchases***
• Get 24/7 roadside assistance+
• Schedule service++
• Make secure payments with Ford Credit
• Call or chat with helpful FordGuides
• View how-to videos
• Find gas stations, restaurants, parking‡ and more

Remote features available on select Model Year vehicles.

*FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.

**Vehicle Health Alerts require SYNC 3 version 2.0 or higher and a data connection via a mobile device or FordPass Connect.™ See SYNC interface, a dealer or a Ford Guide for more information.

Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist.® To avoid interference, remove the device or contact the device maker for more information on compatibility.

***Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points for complimentary maintenance after enrollment. Visit a participating dealer for details.

+Roadside assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

++At participating dealers.

‡Available in select cities.

What’s New

Version 3.17.1

What’s New - 3.17.1
• Fixed bugs and made some improvements under the hood of the app.
Keep the feedback coming!

Ratings and Reviews

4.6 out of 5
215.4K Ratings

215.4K Ratings

Charlie$ayS ,

Works perfectly

Just bought a new Ford Escape and this app complements it perfectly. Works every time and I use it multiple times daily. No errors or issues Alexa at home integration works 100% of the time too. Remote start schedules work perfectly too. I do wish I could adjust heat/ac within the app. Maybe it’s available on other vehicles and not my SEL trim level. We use Ford Pass to keep our vehicle running while we leave our Great Dane in the vehicle on warm and cold days. Auto climate control ensures it stays one temperature. Built in WiFi allows us to stream a multiple wireless cameras while it runs on auto start mode to monitor him while we are away from the vehicle. The one-touch button to add more run time to the remote start feature is slick. We take our dog everywhere so this is why we mention these features. We have a dog divider to keep him behind front seats, use child locks to keep him from opening back doors and FordPass locks out the ability for him to roll down windows. After starting FordPass we turn on the radio for him cause he’s spoiled and then lock it with the app, add time to auto start and walk away. I also got a notification in FordPass for a sensor fault and alarm went off notification which I thought was great as well. The sensor fault was due to 6” of snow on vehicle and the alarm notification was due to me exiting vehicle after using FordPass to remote start the suv. Neat stuff.

Redshirt1 ,

A work in progress

I’m writing this as constructive criticism, not a complaint. I feel like this is still in beta testing, especially the watch app which tells me that I need to connect to my phone even though it’s in my pocket and connected. I have an iPhone 8 Plus and feel like it shouldn’t take as long to start the app as it does. It usually takes anywhere from 10-15 seconds to completely open and be ready for use. Might sound petty but when I’m trying to start the truck while doing something else before I leave it’s seems like a long time. I’m sure it will evolve over time but it does need a fair amount of work to bring it closer to a “version 1.0” in my opinion.

2.10 update — app acts like it’s opening but then returns to home screen. It stays open in the background but when selected it does the same thing again. Closing the app nor restarting the phone did anything.

2.20 update — app works much better now. Snappier and more streamline. Will there be any support for Siri for the app itself? Such as “How much gas does (car name) have?”, “how much oil life does (car name) have?”, “Start (car name)”, “set start schedule for (car name) for...”

ChristineS1992 ,

Get it together

Up until recently I would have given this app 5+ stars... it used to work perfectly every time. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Once in a while you’ll get someone who is actually knowledgeable and helpful. Or no one answers ( waited for 15 minutes before hanging up) , this in and of itself is unacceptable! Now in the last month it seems it takes forever for the app to load up, or it doesn’t recognize your log in, or it takes forever to start or it doesn’t start at all! I understand the need for maintenance and updates but this is getting ridiculous!! I’m very tech savvy and work as a sales consultant for Ford and I can tell you this is making us look bad especially when you tell your customer that it comes with remote start they can start from virtually anywhere. Now, they are upset because they miss their keyfob remote start because at least with that it was reliable. Customers are NOT happy about this. Get your act together because I know legitimately I know this is a great app when it works consistently! You want everyone to set up their FordPass account and start charging for the use the convenience of remote starting, locking, and unlocking, their vehicles but you can’t even keep the app working or respond promptly when your app is down!

App Privacy

The developer, Ford Motor Co., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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