T-Life

Name: T-Life
Rating: 4.8 (1262090 reviews)
Author: T-Mobile

All things T-Mobile

Free

1.3M Ratings
Age Rating

13+
Years
Category

Lifestyle
Developer

T-Mobile
Language

EN
+ 1 More
Size

711.5
MB

Whether you’re shopping, managing your account and devices, looking for a new plan, or snagging exclusive benefits, start with the T-Life app. • Shopping for a new device? Shop our widest selection without leaving your couch. • Access exclusive benefits including Netflix On Us and savings on travel and dining. • Get freebies, fun perks, and a chance at epic prizes on T-Mobile Tuesday. • Try the Best Network and some of our favorite benefits for 30 days. For free. • Switch to T-Mobile. Check out rate plans, shop devices, and more. • Manage your account, pay bills, and track your usage with just a few taps. • Configure your T-Mobile Home Internet gateway with ease. • Stay connected with SyncUP devices for home, car, and family. • Access your T-Mobile MONEY® and T-Life VISA® accounts. • Protect yourself from spam and robocalls with Scam Shield. T-Mobile Trial: Limited-time; subject to change. Available to non-T-Mobile customers only. One trial per user. A compatible device is required. A 5G-capable device is required to access the 5G network. BEST: Based on analysis of Ookla® of Speedtest Intelligence® data 1H 2025.

Ratings & Reviews

4.8

out of 5

1.3M Ratings

Not happy
03/26/2025

Remark Danae
I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!
Not happy
03/26/2025

Remark Danae

I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!
Legacy legit
Apr 20

Joanna Lamb,
By just one customer, I am sometimes on a family plan or who knows maybe roaming internationally without a passport and not even knowing it, we who is me and he that is sometimes she want to say thank you T-Mobile and Dutch telecommunications for your service. The end user is European Union as California is Canada…. According to fine print abbreviation within TOS.I don’t know how my bill always ends at an even number, but it’s kind of a monthly thing and I respect that. The power of an attorney who authorizes is permissible purpose at user access permission account level access! (1)Yeah I’m still trying to figure all that out lol. Whats in a name they say, well just about everything and I don’t think it should separate you or brand you or relicensed you or leverage you or yada yada yada like yahoo Oath, AOL so ask iCloud and Apple can vouch we go way back. All the way to the floppy drive that’s right. But I’ve had T-Mobile for a good solid three years now and I’m still rolling on the same device although I think it’s had a baby or two, we’re almost at fourth generation and I’m still trying to figure out what it means. But hog wash let’s not worry ourselves sick about the scary things potentially, let’s live our lives now as we should be, and embrace the world as we know it. And kindness with love what makes the world go around. Thank you, T-Mobile, the un carrier open sourced cellular provider care bear and part of me, yes I’m Jon and I’m also Joanna, for identifying identity and Netflix charges her but not him? It’s always gonna be a 24 hour day job isn’t it, but don’t make sure to realize to relax.
Legacy legit
Apr 20

Joanna Lamb,

By just one customer, I am sometimes on a family plan or who knows maybe roaming internationally without a passport and not even knowing it, we who is me and he that is sometimes she want to say thank you T-Mobile and Dutch telecommunications for your service. The end user is European Union as California is Canada…. According to fine print abbreviation within TOS.I don’t know how my bill always ends at an even number, but it’s kind of a monthly thing and I respect that. The power of an attorney who authorizes is permissible purpose at user access permission account level access! (1)Yeah I’m still trying to figure all that out lol. Whats in a name they say, well just about everything and I don’t think it should separate you or brand you or relicensed you or leverage you or yada yada yada like yahoo Oath, AOL so ask iCloud and Apple can vouch we go way back. All the way to the floppy drive that’s right. But I’ve had T-Mobile for a good solid three years now and I’m still rolling on the same device although I think it’s had a baby or two, we’re almost at fourth generation and I’m still trying to figure out what it means. But hog wash let’s not worry ourselves sick about the scary things potentially, let’s live our lives now as we should be, and embrace the world as we know it. And kindness with love what makes the world go around. Thank you, T-Mobile, the un carrier open sourced cellular provider care bear and part of me, yes I’m Jon and I’m also Joanna, for identifying identity and Netflix charges her but not him? It’s always gonna be a 24 hour day job isn’t it, but don’t make sure to realize to relax.
Needs To Be Fixed
May 5

Judomastah
I don’t mind the app however, the Sync-up drive section needs to be fixed. The wifi enable does not work. When you turn it on as hit save the wife setting doesn’t stay on so the sync-up hotspot/wifi is i discoverable do to the settings not staying on. This shouldn’t even be an option the wifi should automatically be on as a defined 😡 But my frustration is with T-Mobile My old sync-up drive worked just fine until they purposely got rid of the legacy app that supported the sync-up device which forced me and probably others to to have to upgrade the device. Im pretty sure thats the same thing apple got sued over when they did that with the iPhones forcing people to have to upgrade phones. Anyway since I got the new device it has not worked properly, I have called T-Mobile a couple times now trying to get this fix and yet nothing is working. I go into the store they can’t help, I call the support line they can’t help and tickets are opened with no resolution. So essentially I was forced to upgrade to a device that doesn’t work and I am getting charged for a monthly service charge on this non-working device. I travel a lot for work a use the hotspot in my vehicle to connect my devices but can’t use that anymore because it is now useless and unusable. Any yes I have installed and reinstalled the device and app multiple times with the tech over the phone and still nothing. I just want the app fixed and the hotspot/WiFi feature on the sync-up to be turned on and usable.

Developer Response
Thank you for letting us know about your experience and the steps you've already taken, so we can find a solution for you right away. Please email me at SocialCareVIP@T-Mobile.com, so we can review the open tickets and get you a resolution immediately. ^RichardD
Needs To Be Fixed
May 5

Judomastah

I don’t mind the app however, the Sync-up drive section needs to be fixed. The wifi enable does not work. When you turn it on as hit save the wife setting doesn’t stay on so the sync-up hotspot/wifi is i discoverable do to the settings not staying on. This shouldn’t even be an option the wifi should automatically be on as a defined 😡 But my frustration is with T-Mobile My old sync-up drive worked just fine until they purposely got rid of the legacy app that supported the sync-up device which forced me and probably others to to have to upgrade the device. Im pretty sure thats the same thing apple got sued over when they did that with the iPhones forcing people to have to upgrade phones. Anyway since I got the new device it has not worked properly, I have called T-Mobile a couple times now trying to get this fix and yet nothing is working. I go into the store they can’t help, I call the support line they can’t help and tickets are opened with no resolution. So essentially I was forced to upgrade to a device that doesn’t work and I am getting charged for a monthly service charge on this non-working device. I travel a lot for work a use the hotspot in my vehicle to connect my devices but can’t use that anymore because it is now useless and unusable. Any yes I have installed and reinstalled the device and app multiple times with the tech over the phone and still nothing. I just want the app fixed and the hotspot/WiFi feature on the sync-up to be turned on and usable.
Developer Response May 6
Thank you for letting us know about your experience and the steps you've already taken, so we can find a solution for you right away. Please email me at SocialCareVIP@T-Mobile.com, so we can review the open tickets and get you a resolution immediately. ^RichardD
App is Bad
11/10/2025

Scamming Y'all!
I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.

Developer Response
Your T-Mobile ID is the same info you use to log into your account via the browser. Here's some helpful information to manage your T-Mobile ID: https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id and be able to sign in with ease.^ShannonRobinson
App is Bad
11/10/2025

Scamming Y'all!

I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.
Developer Response 11/12/2025
Your T-Mobile ID is the same info you use to log into your account via the browser. Here's some helpful information to manage your T-Mobile ID: https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id and be able to sign in with ease.^ShannonRobinson

Faster shopping and checkout experiences, improved Home Internet setup and management, smarter notifications, and enhancements across SyncUP and connected device experiences. Plus ongoing performance improvements and bug fixes to make T-Life even better.

Version 11.7.0 5d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: T-Mobile USA, Inc.
Size: 711.5 MB
Category: Lifestyle
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Languages: English and Spanish
Age Rating: 13+

13+

Learn More

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