Given the current circumstances, I really didn’t want to go into my primary care office for a check up. It was a small issue, and my sister had just tried this app, so I gave it a shot too. Info took a few minutes to input but I didn’t feel they were asking for ‘too much’.I requested an appointment, was paired with a doctor in my state, and was told my insurance would fully cover the visit. Quickly, I was in a chat room with a professional. The doctor I got was amazing and answered all my questions easily. I could tell she was putting thought into her answers and not just copy/pasting some sort of script into the chat. She asked me a few questions, and gave me her professional opinion, like at a regular office.This is a really helpful service not only for people during a pandemic, but people who have agoraphobia or physical disabilities that make it difficult to leave the house. You’d obviously need to go somewhere if you broke a bone or needed bloodwork or something, but this for colds and questions like mine (mainly medication detox symptom worries, lol) is just so convenient. Way easier than trying to make an appointment with my normal doctor for the same thing.

I have used this service multiple times for a variety of things (stomach flu, foot pain, random questions) and each time I am amazed by how easy it is to use! I absolutely hate going to the doctor for things I think are trivial or that I’m just going to be asked to make another appointment next week to “check back in” and waste another 3 hours of my life, so 98point6 has been a great solution for me to actually get in touch with a doctor (and limit anxiety doing so!). Now the “check back in” part of getting care, if I’m not feeling better, takes 15 minutes, not half my day. Never once has a 98point6 doctor I’ve talked to made me feel silly for asking a question or not knowing information, and each time I learn something that I never have time to ask my actual doctor about in our annual 10 minute check in. Overall 11/10, would recommend. I tell all my friends to use this whenever they are sick at home or not feeling well at work, seriously try it out.

So I’ve used this app twice. The first time I had a definite ear infection. Was told to use saline nasal spray. When a I explained (again) that this had been going on for several weeks, at home treatments, etc. she finally agreed to prescribe antibiotics. This quickly cleared up the infection. The second “visit” I awoke to a super sore throat and white spots on my tonsils. Was told it might be strep throat but they couldn’t diagnose strep - that I could go to the minute clinic. Well, no kidding. If I had time to go a minute clinic, I wouldn’t be using this service. Then I was told it could also be a variety of other ailments, no offers of what it could be or how to treat, what symptoms to watch for, etc. When the visit was over, I received an after care list saying I had been diagnosed with strep throat! But no help, no prescription. So... Total waste of time (and money). I almost feel like the doctors are told not to prescribe anything unless there’s no way around it, and you’re just kind of brushed off. I realize I can go to an actual doctor’s office, but isn’t that the point of paying for this service?

I began using the service bc I am an emergency response COVID19 RN responding to overwhelmed hospitals across the country so I needed to find an alternative to traditional urgent/ primary care. I only actually received a treatment plan that matched my chief complaint & symptoms on my 1st visit. I was so impressed I purchased a year subscription which I later discovered had been a huge waste of $$ & my time which I have very little of these days. Every time I have attempted to seek treatment for extremely basic/common urgent care illnesses i have ended up having to seek treatment from another company/provider bc the 98point6 providers have refused to actually listen to me or I have been sent for unnecessary laboratory tests that take days to come back and refuse to actually meanwhile I was suffering from a bladder infection that became a kidney infection while waiting for a lab test to tell the provider that it’s okay to give antibiotics!!! I was told to go to the ER for PINK eye and I $$$ for another telehealth provider whom immediately recognized the acute illness provided the proper treatment and I made a full recovery but lost more $$! Every time you access the app to seek medical treatment the providers will classify every illness you have been treated for in the past as a “chronic” condition and will refuse to treat you and tell you to go seek a health care provider!! Lol I mean I thought that was what I was doing but I guess not! It’s just a waste of time and $$ and you will never be bc able to get a refund on your subscription plan that doesn’t actually exist bc the providers only care about making their $$