PetSmart

Name: PetSmart
Rating: 4 (31132 reviews)
Author: PetSmart LLC

Pet Supplies, Grooming & Rx

Only for iPhone

Free

31K Ratings
Age Rating

4+
Years
Chart

#62
Shopping
Developer

PetSmart LLC
Language

EN
English
Size

145.2
MB

iPhone

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place. • With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store. • Sign up for our Treats Rewards loyalty program. You’ll earn points every time your shop & you can manage your account through the app. • Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking • Check Doggie Day Camp availability • Make & manage PetsHotel reservations • Tailor the app experience to your entire pet family with personalized offers & content With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

Ratings & Reviews

4.0

out of 5

31K Ratings

Could be better
05/31/2023
Zan2004
The app is decent for browsing what is sold as of petsmarts collection of products but lacks alot of features that competitors have. I wish there was a barcode scanner that allows you to check price and reviews at a glance. The pet organizer is way to strict and like other apps wants you to map each individual pet. Often times people will have pets and not know when they were born or even adopted I wish there was a way to bypass it easier. Maybe even use a previous purchase receipt system to maybe see when an animal was purchased idk. I wish there was a way to instead of describing appearance I could just say a species name like for example when trying to build my aquatics profile it asks for info I simply don’t posses and I have no clue how to describe the appearance of say my fish like my glow light tetra. I wish there was a way to create a species profile and an community tank profile so I could say I have x amount of y and is in enclosure 1 so I could use it as a filter so when I’m selecting treatments as some animals are compatible with a treatment and others not so it be nice to have more connectivity and control over my animals and have the same respect as say a cat and dog. I understand this is just small stuff but for a big chain store I wish there was more respect and information for all animals instead of just the major two that being cats and dogs.
Could be better
05/31/2023
Zan2004

The app is decent for browsing what is sold as of petsmarts collection of products but lacks alot of features that competitors have. I wish there was a barcode scanner that allows you to check price and reviews at a glance. The pet organizer is way to strict and like other apps wants you to map each individual pet. Often times people will have pets and not know when they were born or even adopted I wish there was a way to bypass it easier. Maybe even use a previous purchase receipt system to maybe see when an animal was purchased idk. I wish there was a way to instead of describing appearance I could just say a species name like for example when trying to build my aquatics profile it asks for info I simply don’t posses and I have no clue how to describe the appearance of say my fish like my glow light tetra. I wish there was a way to create a species profile and an community tank profile so I could say I have x amount of y and is in enclosure 1 so I could use it as a filter so when I’m selecting treatments as some animals are compatible with a treatment and others not so it be nice to have more connectivity and control over my animals and have the same respect as say a cat and dog. I understand this is just small stuff but for a big chain store I wish there was more respect and information for all animals instead of just the major two that being cats and dogs.
Grooming
05/16/2024
Groomwhisper
It is often times to trust a stranger w the well being of a pet for several reasons. All you can really do is say a prayer, hope for the best. Well that is the exact reason I’m writing this review. The groomer Jamie I know I spelled his name wrong but a very easy identifier is he is the one that wears a banana. Glasses. If there is a way to request him I’d do that. I honestly felt his care, his gentleness , tsoft touch, his soothing tone, all wonderful things but there is a additional quality he has but I can’t lable it bc it is quite honestly just undefined. Kinda like the animal whispers posses. It is that “ it quality “ that can not be learned , taught or even described. When a person is doing a job at work , some do it to eat, some bc it close to where they live, some bc they went to school for but his job just happens to align w a great strength and spirit. coincidence ? No it’s him thriving at a skill or ability that he only gets better w each day. It is very hard to see if you don’t pay attention. But I am and always hv been a person that sees immediately what is it that make a person special. Well if you want to see what that looks like all you need to do is go to pets smart tell them Stephanie sent and tell them the reason bc I would like to doead the word to anyone that loves their pet like I do. In short pets smart has a PHD, NFL 4 dogs, Olympic multi recipient it is rare but I recommend him and that store for all the reasons stated and more but I won’t be long winded. Go and see for yourself!!
Grooming
05/16/2024
Groomwhisper

It is often times to trust a stranger w the well being of a pet for several reasons. All you can really do is say a prayer, hope for the best. Well that is the exact reason I’m writing this review. The groomer Jamie I know I spelled his name wrong but a very easy identifier is he is the one that wears a banana. Glasses. If there is a way to request him I’d do that. I honestly felt his care, his gentleness , tsoft touch, his soothing tone, all wonderful things but there is a additional quality he has but I can’t lable it bc it is quite honestly just undefined. Kinda like the animal whispers posses. It is that “ it quality “ that can not be learned , taught or even described. When a person is doing a job at work , some do it to eat, some bc it close to where they live, some bc they went to school for but his job just happens to align w a great strength and spirit. coincidence ? No it’s him thriving at a skill or ability that he only gets better w each day. It is very hard to see if you don’t pay attention. But I am and always hv been a person that sees immediately what is it that make a person special. Well if you want to see what that looks like all you need to do is go to pets smart tell them Stephanie sent and tell them the reason bc I would like to doead the word to anyone that loves their pet like I do. In short pets smart has a PHD, NFL 4 dogs, Olympic multi recipient it is rare but I recommend him and that store for all the reasons stated and more but I won’t be long winded. Go and see for yourself!!
Terrible app for ordering on
05/19/2023
5hubbardlions
I am really hoping they update and improve this app soon! I am an avid Petsmart shopper with a small rescue and there in person shopping weekly as well as placing multiple orders online for pick up and autoship monthly. Every. single. time. is maddening. I have entered the exact same vet information, which takes five minutes, at least 15 times because the app doesn’t bother to save it, even though I’m entering it for the same pet over and over again. It implies that there is a place to store prescription cards, but it doesn’t let you upload to that location and I have uploaded my prescription for foods over and over and over again when ordering, and they have never once saved a script card for me. Even though they have made me several in person at the store. It is also incredibly glitchy in so many ways. You can get kicked out of the ordering process easily and have to start all over when you go back instead of picking up where you left off. I just now gave up after 20 minutes of trying to place an order when it wouldn’t even let me continue even though all the information was completed and correct. It just wouldn’t let me access the button at the end.. It had one field that was red as though it was incomplete are missing, however, it was definitely complete…. just tons of glitching. With a big corporation like this I am really hoping they will make technology a priority soon and fix this app!!! Unfortunately, the browser website on the phone is no better…
Terrible app for ordering on
05/19/2023
5hubbardlions

I am really hoping they update and improve this app soon! I am an avid Petsmart shopper with a small rescue and there in person shopping weekly as well as placing multiple orders online for pick up and autoship monthly. Every. single. time. is maddening. I have entered the exact same vet information, which takes five minutes, at least 15 times because the app doesn’t bother to save it, even though I’m entering it for the same pet over and over again. It implies that there is a place to store prescription cards, but it doesn’t let you upload to that location and I have uploaded my prescription for foods over and over and over again when ordering, and they have never once saved a script card for me. Even though they have made me several in person at the store. It is also incredibly glitchy in so many ways. You can get kicked out of the ordering process easily and have to start all over when you go back instead of picking up where you left off. I just now gave up after 20 minutes of trying to place an order when it wouldn’t even let me continue even though all the information was completed and correct. It just wouldn’t let me access the button at the end.. It had one field that was red as though it was incomplete are missing, however, it was definitely complete…. just tons of glitching. With a big corporation like this I am really hoping they will make technology a priority soon and fix this app!!! Unfortunately, the browser website on the phone is no better…
So many bugs and flaws with the app.
Feb 2
roadkil03
2026 update: This app is still inconsistent as ever. I’ve currently been stuck awake for an extra 3hrs (currently 6:30am) trying to get an order in for my cats since they’re low on food and I don’t always have the opportunity to even bother with this app. I keep getting “Unexpected error” at checkout, even on the website. I have 5 cats. I do not have the time for such an important app/service to be so shoddy. Along with the normal issues, I would really appreciate if there’s any way to add substitutions if an item is out of stock. It’s quite upsetting to put in an order for one main item with a few others and not receive the main item due to incorrect inventory on the app. Original: I love how easy it CAN be to order/receive my pets food from the PetSmart app. Sometimes it works perfectly, where I can get an order in & done in under 10 minutes. Other times, however, the app will overheat my phone, not register/bring up search results, bug out at the checkout and change my total, or just crash randomly. Honestly, I dread having to order off of the app even though I love the rewards and discounts you get from ordering online. I would love if the app could get some more work put into it to fix these issues.
So many bugs and flaws with the app.
Feb 2
roadkil03

2026 update: This app is still inconsistent as ever. I’ve currently been stuck awake for an extra 3hrs (currently 6:30am) trying to get an order in for my cats since they’re low on food and I don’t always have the opportunity to even bother with this app. I keep getting “Unexpected error” at checkout, even on the website. I have 5 cats. I do not have the time for such an important app/service to be so shoddy. Along with the normal issues, I would really appreciate if there’s any way to add substitutions if an item is out of stock. It’s quite upsetting to put in an order for one main item with a few others and not receive the main item due to incorrect inventory on the app. Original: I love how easy it CAN be to order/receive my pets food from the PetSmart app. Sometimes it works perfectly, where I can get an order in & done in under 10 minutes. Other times, however, the app will overheat my phone, not register/bring up search results, bug out at the checkout and change my total, or just crash randomly. Honestly, I dread having to order off of the app even though I love the rewards and discounts you get from ordering online. I would love if the app could get some more work put into it to fix these issues.

We’re making the PetSmart app even easier and more rewarding for you and your pets. This update includes clearer product options and promotions, a smarter Buy It Again experience, and improved visibility into your total savings at cart and checkout. We’ve also enhanced multi-pet PetsHotel room descriptions and made improvements across search, product discovery, checkout stability, and messaging. Thanks for trusting us to be part of your pet’s journey. We’re always working to make life better for pets and the people who love them.

Version 15.12.2 14h ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: PetSmart LLC
Size: 145.2 MB
Category: Shopping
Compatibility: Requires iOS 17.4 or later.

iPhone
Requires iOS 17.4 or later.

Apple Vision
Requires visionOS 1.1 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Game Center

Discover new games and play with friends. This game also features leaderboards.

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PetSmart

Ratings & Reviews

Could be better

Grooming

Terrible app for ordering on

So many bugs and flaws with the app.

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

Supports

Game Center

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