The AP is very handy when trying to schedule an appointment however, lately it’s been sluggish when I’m trying to do that and seems to get stuck when I’m trying to choose the location. It also seems to have issues on the page where you put in the requested information such as when your last appointment took place, relevant questions and Dr. info. And it would be great if that page popped up after you figure out what day you’d like to schedule your appointment. And last but not least, you should be able to go backwards on whatever page you’re on if you need to make changes, especially if you want to choose a different appointment time. These changes or updates would be great.

I have over 1000 unopened autogenerated messages. The app doesn’t allow to mass delete any of messaging. To delete each message needs to be opened individually and deleted from inside the message. The system generates bogus questionnaires sometimes 3 per visit. None of the messages are sortable or file-able. Almost impossible to find Doctor notes after the appointments because of all other worthless messages. Being a leukemia patient for over 1.5 years this app is horrible in data and information management and it doesn’t allow stopping stupid questionnaires and irrelevant notifications. The app is preoccupied with feeding unnecessary news and advertising Colorado instead of data management and assisting patients with actual needs. I complained about it over a year ago and nothing had been done. The app also doesn’t allow screenshots of the tests, claiming that it violates my privacy. It’s my privacy and for me to decide if I need a screenshot of a blood test

So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad this app is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have the app set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of the app that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in the app to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.

The app is great, the one downside is it needs to allow for time sensitive notifications. If you’re on a waitlist for a provider like I am you’ll more than likely miss the notification sent to you saying a new appointment time is available. You go to click on it and the offer has already expired. I tried to change the notification sound to something unique in my phone for this specific app and I can’t because the app itself doesn’t allow for time sensitive notifications. I would say if you get notifications for being on a waitlist then those notifications are time sensitive. If this is fixed then the UCHealth app notification tone could be made different than the generic app notifications you usually get with all the other apps in your phone. Please fix this so I can have A CHANCE to not wait 7 months for the appointment I just booked.