I was really apprehensive about switching from AT&T. I had been a customer with AT&T when they first started as Cingular Wireless in 2002. My bill kept increasing. I had 4GB a month and I was paying around $45 each month. This past February when my cycle started over I got a text message 2 days into my new cycle saying that I was about to reach my limit. Which was ridiculous because I had been at home using my wifi when my cycle started. So there was no way this was possible. I called them and the supervisor really didn’t have an explanation. He credited my account $20 so that when I reached my data limit that credit would be used to add more data to my plan. From then on I would check my data usage every morning. Because I constantly worried that it would happen again. Which it did again in May. My husband had been a Mint customer for a year and had no issues. So I decided to take the leap in June. I did have a couple of mishaps at first. I switched on a Sunday and was told the wrong information that my phone would be working in a few hours. Which it wasn’t. Called in and was told that the department that handles the switching over was closed on Sunday. So I was without a working phone for about 12 hours. Once that got handled on Monday I haven’t had any problems at all. So in general I am happy that I switched carriers.

This is totally random but a few months ago (4 months I think) I switched phone companies. I went from Boost mobile to Mint mobile. Anyways. I tried the plan that was like 30 gigs a month of data, and was shocked when it said I had only used less than 5 gigs in a whole month. However. I am extra cautious with using the data on my phone and always try to connect to wifi when I’m playing games or watching videos. You know, the stuff that uses lots of data. So with mint, you pay for 3 months. And each month I hardly used 5 gigs of data. So the next round I decided to try the unlimited data plan and I wanted to do all the normal things I’d do on my phone using data. Because I found it weird that with the last company I was with I would ALWAYS go over on my data even when I’d be extremely cautious about my usage. It didn’t seem right that I was doing all the same stuff as I did with my last phone company, and yet now I’m hardly using any of my data?… anyways. I can confirm even with using data- updating my phone, and updating games etc. I *still* haven’t gone over 10 gigs. So that leads me to believe boost was somehow causing my phone to use more data. Maybe with something running in the background. Because you can always buy more data if you go over. So freaking scammy. I’m glad I switched.

Advertised price is ONLY for NEW customers. Yep, you will pay DOUBLE to renew. SURPRISE! Changing phones can cause you to **lose your number** & have several days without service even if you have time left on the plan. I made the mistake of buying a phone on the site along with the esim card. The phone arrived locked, with a standard SIM card. (Not compatible & not what I ordered) Tech support sent an email to “The Back Office” to update or help. I had No phone service during the 2 day waiting time. I knew my plan was a about to expire at the end of the month when I ordered the phone & new esim at the beginning of the month. I made the mistake of ordering from their add & not in the app. I am again without service while I wait for a back office to grant my wish for a credit to my mint account for the $$ spent instead of reimbursing my bank account & then pay double what I just spent to renew a 6 month plan. I know now I have to pay double to renew as an existing customer or lose my number. Single mom, with a type 1 diabetic 5yo who gets her blood glucose number on the app in my phone. The down time has been a pain to say the least. Things I have experienced as a customer, you may want to be aware of.

For years I paid over $100 a month because I thought more expensive meant better service and better quality. Having been a Mint customer for about 1/2 year I could not have been more incorrect. This is one of the best money-saving moves I have ever made. To go with that, the customer service is miles better than anything I experienced as a customer of a big name carrier. For example, the Mint team made the transfer of my line from my old carrier to Mint effortless and stress free. They texted me an update when I had used 80% of my monthly data, just as a heads up, something large carriers never do until you actually use all of your data and it’s too late. The quality of data is also just as good as a name brand carrier. My phone still loads and sends at the same speed as it used to 6 months ago. The simplistic design of their app makes it easy to navigate and get the information you’re looking for as well.All of this just to say, I should’ve made the switch years ago and you can tell Mint’s customer base is extremely important to them. If you are skeptical of switching to a low cost carrier, I was too, but don’t be. It’s worth it and I highly recommend Mint Mobile as you go through the transfer process.