Concerning that it found my dentist from my email. That means ANYONE could find which dentist I used just by trying my email. Sure, they couldn’t get into the account without additional steps, but this first step breaks confidentiality.Create Password isn’t integrated with iOS passwords suggestions. I had to create an entry manually in password manager which was fiddly since the website address is not obvious. They are not alone in making this mistake, but why? It seems so easy to get it right.

Emphasis on the rude experience. 1) No ability to save and return to your place in the onboarding forms. 2) No ability to review the data in a final format and print a copy for my own records. 3) No password permanence. Have to reset it every time I enter the app. 4) Sections with the option to deny consent do not have radio buttons to indicate no consent - only way to move to next screen is by forcing consent. 5) Cannot exit from reviewing/filling out form without being dumped out of program entirely and losing all your data. 6) Upon form completion, dumped out of app, not returned to a Home Screen. 7) No appointment or other functionality in the app. Just onboarding paperwork and payment. No value to me. Forced to use by dental practice. OVERALL really primitive. Not ready for prime time.

So there are a couple of dental places near me that I go to. I don’t stick to one because sometimes they just get busy. I’d like to be able to login to different practices with the same email but it just keeps saying that such email is registered for another practice and won’t let me register. Also there’s no easy way to switch to another practice. Essentially I can only be registered to one place at a time. Or use different emails. Very inconvenient.

My children’s dentist office uses Modento and all of my appointment reminders come through the app. I filled out all of our initial paperwork through the app. Since our first visit, the practice no longer shows up on the app as an option so I cannot confirm appointments, update forms, etc. Yes, they still use the service as we still get reminder notifications. When I click the notification from my screen it asks me to find the practice to get started and the practice just doesn’t show up. Incredibly frustrating.