I was told that transfer instructions for a CD that was maturing would need to be done via a phone call rather than online. So you would think that after or during the phone call I would get some sort of receipt verifying my instructions. But was told no receipt was available until 7-10 business days after the transfer took place, and that it would come by US Postal Service. There would be NO record online that would be available to customers using an iPhone or iPad and they were not able to send me an email or text verifying our phone conversation. I think it’s a lot to ask customers who are new at banking online or in reality “banking by phone” to trust a representative - this case in the Philippines - until a month or more after the fact! They need to build trust by doing more than asking us to trust the customer service representative! we’re talking about large sums of money! What are they thinking!
Where is my 1099 Form and other complaints?
lil'_b
Went looking for this 1099 document in the Synchrony Bank app but as far as I can see there is no way to see if you even have any documents let alone view or download it then. O.K. this is not an uncommon thing with apps as missing info such as this is often available via a company’s website. So I log on to Synchrony’s website and after a little digging I find the relevant page that purports to allow one to view and download one’s 1099 for a specific year. I click on the correct button, a spinning circle appears and spins for maybe 10 secs or so then nothing. I’m back to the button again. I’m using an iPhone 12 running the latest version of IOS and the most recent version synchrony’s app. To make things worse you’ve now lowered your flipping savings interest rate to 80% of Ally Bank’s current savings interest rate!!!! So what gives synchrony bank? You can do better than this guys....
Developer Response
Hi, you can fine out more about accessing your 1099 here: https://www.synchronybank.com/search/?search=1099&UISCode=0000000For other questions you may have feel free to email us at appsupport@synchronybank.com or call us at 866-226-5638.
Synchrony App Credit Card
Tejerasv911
Absolutely love how simple and easy the process of receiving my card, activating the card (less than 10 seconds,) as well as downloading the app for my IPhone 13 Pro (couldn’t have been easier/quicker to set up) Navigating the app is very intuitive and simple, yet includes everything needed to manage my account (bill pay, transfers, credit limit, rate fees (low/if any), I’ve never had a financial service that actually has given me the security and the tools to manage my money without being charged “an arm and a leg” for whatever situation that requires some large fee)… thank you Synchrony, I look forward to continue using all of the products that you have to offer, and I can’t wait to tell my friends and family about the way your company conducts its business and refer them all directly to your site. Sincerely, Vincent T.
Developer Response
Thanks so much for sharing!
Good yields, bad app
Murphc24
I have been using synchrony for a few years now. I never had the app because I could always do everything on PC. But they started removing features from the website and requiring that you use the app for those features. The app is horrendous in my experience. I have like a 50% success rate of logging in. Half of the time it just gives me a spinning wheel. The limits on deposits and timing of their system can be annoying. Also, just as a whole, synchrony does not play well with many banks from what I’ve seen. It is incredibly difficult to link up to external accounts to transfer money into this account. Now to the positives. They have great high yield savings accounts and pretty good CDs as well. They make me money, which makes this whole pain of an experience worth it for me. Also, their customer service has been good for me. They are kind and generally knowledgeable. Unfortunately the timing of their systems makes it so I usually have to call multiple times for one issue.
Our latest update to the Synchrony Bank app gives you:
• Greater in-app management of your Certificate of Deposit lifecycle instructions
• Upgraded security safeguards and accessibility enhancements
• Performance improvements and bug fixes throughout
Version 2.46.0
The developer, Synchrony Financial, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
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