I downloaded this app, thinking that it would be a much easier way for me to pay the tolls that my car collects while it is running down the PA Turnpike. I’ve never once received an invoice in the mail from Penn Dot indicating how much I owe. Boy was I sadly disappointed when I open this app and could not do anything. What is a blind person to do? I understand that it may be counterintuitive that a blind person is trying to pay turnpike tolls when they can’t drive, but, that is a non sequitur. Just because I can’t drive a car. Does it mean that I cannot own a car which, I happen to own three. I love cars. I love my cars I love being able to own cars and I don’t want to do anything illegal like skipping my turnpike tools. Thankfully, the help center was accessible enough for me to be able to get the phone number so that I could pay over the phone with a credit card. I really think the PA Turnpike which, is a state run institution that uses federal dollars. Therefore the Americans with disabilities act applies. Please revamp this app so it can be completely accessible to screen reader users, as is lawfully mandated by the Americans with disabilities act of 1990.

The biggest missing functionality is that there is no way to set notifications to be sent so as to be sure the transponder was identified when entering and exiting the turn pike. (They really should have a go/no-go light on the road to tell you this, but I’m trying to keep this review about the app.) Otherwise, you will get a “v toll” (video toll) and will incur additional charges that are difficult to get reimbursed.Additionally, license plate images from charges cannot be viewed and the web site listed on the invoices was not functioning so it’s not accessible. The UI is poorly thought out. For example, notifications hide account information on the “hamburger menu home + home button on the footer bar” screen. I talked with an operator to find it. Even so, they kept saying it was at the top of the screen and it wasn’t. It turns out it was covered by the notification and they didn’t even know that was a possibility. The system automatically sends a notification when the account is created, so it’s there mostly every time for a new user.

I don’t know where to begin. Even if the services were functional (spoiler alert, they’re not), the menu is so difficult to use, the text is so small, and the app is organized so poorly that one cannot even reach the failure points with ease. In trying to convert from Toll By Plate to EZ Pass, the user reaches an infinite spinning wheel on submission. User entered values reset arbitrarily at many points during the process. New vehicles cannot be added in the app. These are just the explicit problems, which don’t include silently failing processes.I have never in my life seen an intern develop an application quite this bad. This is either intentionally so terrible that it’s goal is to PREVENT users from paying their tolls, or the leadership that hired the developers have failed entirely to screen the applicants, only to have hired literal cardboard boxes that hav

Was excited to see this app become available so that I could monitor my account more closely. My first tour of the app was a run through of all the features and services offered. I had no problems with login and setting up the Face ID, which worked without issue. I see that others in the past had issue with this but it all worked well for me. I was pleased to see all my account information appeared as it should have and was current with recent changes made. I didn’t attempt to make any payments or change credit card Info., so I can’t speak on that. But what I can offer up to make the experience better is in the transaction area.It would be so much better to show the vehicle alias (car type) assigned to each transponder. When tracking transactions your back and forth trying to match transponders to specific cars on you account. This experience could be much better.