Our bldg is about 2-3 months of having automated system. So far personally ive had to make 3 service requests. For one thing today’s issue was resolved after 2 phone service calls. I was advised ro uninstall n re install ap which made it work again. This should be listed in your troubleshooting menu. If i would have left it as reported first time for service person to come out it would have been big waste of time for all. First rep should have suggested this. Second the washers don’t really give value during time. Minutes are lost just waiting for water to come into washer. Same with spin cycle. Spin for a minute then nothing for 10 seconds then spin again. Its like system just passing time of cycle without doing anything. Third. Timers not in sync with real time. Get message it’s finished but find put still 6 more minutes to go. Also water lays in little compartments of where to put soap n softner. The only good thing is dryers are more efficient. Lastly when id requested a refund previously service rep made it for me. But then i was able to get it thru ap. Then i kept getting emails about my request. I answered each time saying issues resolved. Finally i got one saying since I didn’t respond my ticket was closed. All in all not on the ball

Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash! (Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.

App is easy to navigate and simple to use on a repeat basis. Also it’s pretty easy to report any machine issues, and the customer service team usually responds quickly and sends someone out to investigate and make repairs. You can also submit a (very limited) number of refund requests if the machines were malfunctioning.Unfortunately, the machines located in my apartment building get pretty gnarly, and I can’t blame the kind folks at Wash Connect for it. But the fully-grown adults doing their laundry here are truly just that careless and/or physically unable to follow the most basic rules for doing laundry in a shared space: don’t overuse your laundry soap (less is more), don’t stuff the washers full, empty the lint catcher or clean out the soap tray when your done, remove your clothes from the machine promptly, and just pick up after yourself when you’re finished. Overall, it is generally much cheaper and convenient than a laundromat or a laundry service provider, but the quality of the machines in use will highly depend on where they are located. So if you run into any issues, like I described, contact their attentive customer service for a solution or just take matters into your own hands and clean the machine yourself!

If you’re moving somewhere with WASH as your primary laundry service or are a company considering using WASH, RUN THE OTHER WAY. If you are a resident who has to use this app, track your washes and watch your balance. The app feels the need to drain your balance randomly with no transaction history and does it by $2-$10 at a time hoping it’s not noticeable. There is no way to get an actual refund without getting a refund for each individual washer or dryer load you do. They conveniently don’t provide a “transaction” for this in your history, so there’s no way to get a full refund. You can only get a refund for each individual load in case there’s a problem with the washer or dryer. If you do have a problem with the washer or dryer, be prepared to wait 6 months to a year before it’s actually fixed. Have actually witnessed their “techs” sit in the car doing nothing. Didn’t even come into the building to pretend and look at the washer in question. When I contacted support (which took 4 different emails with no response over several months), they quickly blamed it on parts being on back order. How can the part be on back order if you never looked at the machine to know which part to order? Even further, there is no phone number to contact support or to talk with an actual person about these issues, just automated email responses that are no help. Much easier to go to an actual laundromat. This company is a lawsuit waiting to happen.