TIMEX FamilyConnect™

Name: TIMEX FamilyConnect™
Rating: 4.6 (1331 reviews)
Author: TIMEX

Lifestyle

Only for iPhone

Free · Designed for iPhone

1.3K Ratings
Age Rating

4+
Years
Category

Lifestyle
Developer

TIMEX
Language

EN
+ 1 More
Size

29.5
MB

iPhone

This is the companion app for the TIMEX FamilyConnect™ Kids and Senior Watches Be There, Even When You’re Not . . . with the TIMEX FamilyConnect™ LTE-connected watch for Kids and Seniors. -Two-Way Calling Stay connected with voice calls to and from the watch with approved contacts set in the TIMEX FamilyConnect™ app. -Real-Time Location Sharing See your loved one’s location in real-time on a map in the app. Set safe zones in the app and get alerts when they enter or leave each zone. -Voice & Instant Messaging Communicate quickly with typed or preset instant messages or recorded voice messages. -SOS Alerts Hold down the SOS button on the watch to call the designated emergency contact and send an alert with location to the Primary account holder and all designated Guardians. -Private Secure Network No unwanted calls or messages. Your smartwatch can only communicate with approved contacts set in the TIMEX FamilyConnect™ app (optional setting for the Senior version). -Expanded Senior Watch Features For the TIMEX FamilyConnect SENIOR smartwatch, review heart rate, activity, sleep data and more to maintain a healthy lifestyle.

Ratings & Reviews

4.6

out of 5

1.3K Ratings

Happy MamaBear
02/08/2022
Samantha Courtemanche
I find this watch and App so helpful and useful. My 7yr loves it and so do I. We moved a lot. And we can’t trust people. And knowing I can keep an eye on him and it tells me when he leaves a safe zone and enters a safe zone is very helpful. I am able to message him and see how he is, I can call him. Etc. the only thing I don’t like is it dies very quickly. But the schedule and tasks are AMAZING!!

Developer Response
Thank you for your feedback. We are extremely glad that you are loving the watch. There will be a lot of factors as to why the battery runs out quickly. Please contact our Customer Service team at connected.products@timex.com so that we can collect more information and troubleshoot if needed.
Happy MamaBear
02/08/2022
Samantha Courtemanche

I find this watch and App so helpful and useful. My 7yr loves it and so do I. We moved a lot. And we can’t trust people. And knowing I can keep an eye on him and it tells me when he leaves a safe zone and enters a safe zone is very helpful. I am able to message him and see how he is, I can call him. Etc. the only thing I don’t like is it dies very quickly. But the schedule and tasks are AMAZING!!
Developer Response 02/15/2022
Thank you for your feedback. We are extremely glad that you are loving the watch. There will be a lot of factors as to why the battery runs out quickly. Please contact our Customer Service team at connected.products@timex.com so that we can collect more information and troubleshoot if needed.
Not great
07/23/2024
just another guy in the world
I have three kids and bought each of them a watch and use the app to manage each one. Unfortunately the account with Timex seems to reset whenever the app updates, and I have to set up each watch again— which is NOT a simple or fast procedure. Can please update app login with FaceID, etc and fix the saved set up issue described. Also , the watches themselves are inconsistent. I had one replaced after 1 fall, and a second one has now stopped receiving calls or initiating calls and texts are very slow and often don’t send or receive at all. Normally I don’t rank time to write reviews, but contacting T-MOBILE support for this likely becomes a long explanation that they will not bd able to solve or blame on TIMEX.

Developer Response
Thank you for your feedback, and we're sorry for any inconvenience caused. We would like to know more about your concern so we can help you better. Please contact us directly at connected.products@timex.com for assistance with account management and product support. We will also take note of your input for future product releases.
Not great
07/23/2024
just another guy in the world

I have three kids and bought each of them a watch and use the app to manage each one. Unfortunately the account with Timex seems to reset whenever the app updates, and I have to set up each watch again— which is NOT a simple or fast procedure. Can please update app login with FaceID, etc and fix the saved set up issue described. Also , the watches themselves are inconsistent. I had one replaced after 1 fall, and a second one has now stopped receiving calls or initiating calls and texts are very slow and often don’t send or receive at all. Normally I don’t rank time to write reviews, but contacting T-MOBILE support for this likely becomes a long explanation that they will not bd able to solve or blame on TIMEX.
Developer Response 07/30/2024
Thank you for your feedback, and we're sorry for any inconvenience caused. We would like to know more about your concern so we can help you better. Please contact us directly at connected.products@timex.com for assistance with account management and product support. We will also take note of your input for future product releases.
App ok. Construction is horrible
04/16/2020
Jazzrebel
The app has been working well. It took some getting used to when the alert notices wouldn’t go away immediately. Learned we had to check the alerts, back out of it, and then go back in to the alerts. Otherwise the red alert doesn’t disappear. The 1-star rating is from the construction. The construction is not suitable for a child that does anything other than play video games inside. Two of the bands used to hold down the end of watchband broke the first month. The other followed after a couple more months. The clasp for the band broke today after 10 months. There is no place to order a new band. T-mobile sends you to Timex. Timex sends you to T-mobile. If your going to sell a wearable product...provide a way to replace parts!

Developer Response
Hello Jazzrebel, Please contact our Customer Service team at connected.products@timex.com or call us at 800-448-4639 so we can better assist you with your concern.
App ok. Construction is horrible
04/16/2020
Jazzrebel

The app has been working well. It took some getting used to when the alert notices wouldn’t go away immediately. Learned we had to check the alerts, back out of it, and then go back in to the alerts. Otherwise the red alert doesn’t disappear. The 1-star rating is from the construction. The construction is not suitable for a child that does anything other than play video games inside. Two of the bands used to hold down the end of watchband broke the first month. The other followed after a couple more months. The clasp for the band broke today after 10 months. There is no place to order a new band. T-mobile sends you to Timex. Timex sends you to T-mobile. If your going to sell a wearable product...provide a way to replace parts!
Developer Response 04/20/2020
Hello Jazzrebel, Please contact our Customer Service team at connected.products@timex.com or call us at 800-448-4639 so we can better assist you with your concern.
Works… Poorly
12/04/2021
Poketroid
It works as advertised, both tracking a device and letting us chat with our child. Unfortunately it has to poll the device manually, and that can take quite a while. It also has to fetch messages from the server, which all messaging apps do, but it doesn’t do it until you open up the messages section of the app, despite having already notified you of the message. Why doesn’t it download them at the same time as notifying you? The entire app also relies on a server running on dial up to serve messages and location data, making app navigation take much longer and cumbersome than necessary.

Developer Response
Hello, thank you for leaving the review. We sincerely appreciate your feedback and we will keep this in mind for future updates.
Works… Poorly
12/04/2021
Poketroid

It works as advertised, both tracking a device and letting us chat with our child. Unfortunately it has to poll the device manually, and that can take quite a while. It also has to fetch messages from the server, which all messaging apps do, but it doesn’t do it until you open up the messages section of the app, despite having already notified you of the message. Why doesn’t it download them at the same time as notifying you? The entire app also relies on a server running on dial up to serve messages and location data, making app navigation take much longer and cumbersome than necessary.
Developer Response 12/07/2021
Hello, thank you for leaving the review. We sincerely appreciate your feedback and we will keep this in mind for future updates.

This release brings the long-requested feature of co-admins, where more than one family member can administer watches. This release also includes fixes for some recent issues with heart rate and activity data not being shown in the app.

Version 2.7 Sep 8

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Timex Group USA, Inc.
Size: 29.5 MB
Category: Lifestyle
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and Spanish
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat