In my opinion this ability for patients to view their own medical records is a wonderful thing to be able to do. Also my doctors can look up my medical records and see what has been going on with me health wise without me having concern myself with keeping notes and remembering to mention something. I don’t know if it’s just me but so many after I left my doctors office I remember something I wanted to tell him or her. Now the important things are right for the medical staff to get a total health picture. I would have liked to have given 5 stars but where ever Trinity gets its information on what prescriptions I am taking isn’t correct most of the time it’s only a few that are off but it’s a constant problem over the past two years. One thing I would like to see some easier way to contact a few of my doctors whom Arron the St. Joseph Campus in for example the Riechart Health Building. It seems since I signed up for Trinity Health web page through then called St. Mary Hospital I am unable to get into St Joe’s without setting up another site that has to be wrong yet it is not explained clearly how to get to the IHA Medical Building or Trinity hospital in Ann Arbor formally St. Joe As far as most of my doctors have listed on the site making easy to contact them or read the last report or check on my results from testing. It’s giving me the ability to feel more in control of my health and I like that a lot.

The App is so much better than previous ones Trinity has used. This way I get to contact my doc directly rather than calling the office and trying to explain what I need to a nurse who has no idea who on earth I am or what’s going on with my health. I love that I can request med refills easily through the app. I get appointment reminders, I can make appointments, can see the test results and can even email billing when there’s been a mix up with BCBS. I’m telling you that this app saves me time on the phone and is absolutely the way to manage your health. When I caught Covid, the app allowed my doc to stay in contact with me while I was isolated and because all the docs you see regularly through Trinity/Mercy are listed, I was able to send my Neuro an email letting them know I had to cancel due to Covid…and given I had no voice at the time, the email ability alone was worth it’s weight in gold! If you’re a Trinity patient I highly recommend this app.

I wasn’t sure about the MyChart portal at first. I think everyone is exhausted with businesses and service providers of all kinds creating “self service” programs, advertised as time savers and convenience enhancers for the customer/patient/member/client, but unfortunately too many of those arrangements don’t really perform as advertised and the general public ends up feeling like, once again, their time and convenience is the last priority on anyone’s list. In this case, however, my initial concerns and misgivings proved to be misplaced. The MyChart portal has proven to be a huge benefit for me in managing and tracking every element of my health care experience. Whether I’m scheduling an appointment, checking on various test results, or just trying to remember some detail of my health profile, I have found MyChart to be an invaluable tool and resource. Thank you St Peters, for initiating this innovative and helpful program!

The app is very useful and has streamlined a number of functions that previously were difficult. However there are some flaws such as the inability to add a saved payment option on an iPhone XS because the save button is blocked by the nickname box. Also, using online check in doesn’t work (I checked in and the office didn't know that I had). Also there is no positive confirmation of check in nor a way to see that the check in had been seen. I would suggest having a status indicator that shows the user the steps of a check in, like check in submitted, check in confirmed, nurse received, nurse on the way, etc. that way if the front desk missed it you can see that and call in and not need to wait so long. I think it would also be helpful to have a broader set of subjects when communicating with the medical team. Such as adding prescription refill request, new prescription needed, etc. currently the only option is non-urgent medical question but I bet the docs would appreciate a little more bifurcation of issues.