AT&T Personal Cloud

Name: AT&T Personal Cloud
Rating: 4.6 (2412 reviews)
Author: AT&T Services, Inc.

Protect your special memories

Free · In‑App Purchases

2.4K Ratings
Ages

13+
Years
Category

Productivity
Developer

AT&T Services, Inc.
Language

EN
+ 1 More
Size

136.9
MB

Protect your precious memories with AT&T Personal Cloud. Securely store photos, videos, documents and more across devices and operating systems - all in one safe place and only accessible to you. With AT&T Personal Cloud, you can: • Automatically backup and sync your photos, videos, documents and more. • Access your content across operating systems and device types. • Protect sensitive documents such as passports and licenses or even secure your passwords by storing them in a PIN-protected Private Folder. • Free up storage on your device. • Easily find your photos with Tag and Search. • Relive and share your favorite memories with weekly Flashbacks and Highlights. • Enhance your photos with a personalized touch using filters, AI tools and more. Try FREE for 30 days; then pay just $4.99/mo. + tax. for 500GB, or $9.99/mo. + tax. for 2TB, after that. Get started today! AT&T PERSONAL CLOUD APP SUBSCRIPTION (“Subscription”): Requires eligible AT&T consumer wireless service (“Service”) and a compatible iOS device. Excludes business accounts. SUBSCRIPTION 30 DAY TRIAL: After 30 day trial, your Subscription will automatically renew at the then-prevailing rate (currently min. $4.99/mo. + tax), billed to the payment method on file with your AT&T wireless service account, unless you cancel. If you subscribed through the Apple Store, you will be billed to the payment method on file with your Apple account. SUBSCRIPTION CANCELLATION: You must maintain your AT&T Wireless Service or your Subscription will be canceled. If canceled for any reason, you will be unable to upload to your Personal Cloud and all your AT&T Personal Cloud data will be permanently deleted within 30 days. Cancel or modify your Subscription anytime by managing your account at att.com/myatt or the Apple App store if you subscribed through Apple. FILE AND UPLOAD LIMITS: The maximum upload size limit for an individual file is 10GB. You may only upload up to a total of 50GB each day. If you exceed 500GB in a month, your 50GB daily limit may be reduced to as little as 10GB per day until the next month begins. Data and messaging rates apply. Access in US only. Pricing, features, and terms are subject to change and may be modified or discontinued at any time without notice.

Ratings & Reviews

4.6

out of 5

2.4K Ratings

Back up
Feb 16

PLUMthis1
This is one of the best apps I ever seen. I like the way you backed up all my pictures and everything. I’m glad I figured this out because the guy at the store couldn’t even figure this out and I did and I’m not too bright. I’m a plumber.
Back up
Feb 16

PLUMthis1

This is one of the best apps I ever seen. I like the way you backed up all my pictures and everything. I’m glad I figured this out because the guy at the store couldn’t even figure this out and I did and I’m not too bright. I’m a plumber.
So incredibly INFURIATING!
04/02/2022

BBallMomma86
Each time I open it, it takes me to my account summary after logging in. It won’t even take you to the Cloud portion and there aren’t any links for you to get redirected there either. I’ve gone through the reviews and tried everything the CSR has replied back to others and told them to try. To my “astonishment”…… still not working, of course! I have a post-pay account as well and don’t have these issues, like another person mentioned. I chose a prepaid account for my data sucking 6yr old since he games/YouTube’s all day due to a broken femur, and this has been the worst decision so far. I don’t want to pay extra for iCloud when att’s cloud is included in his unlimited max plan. This momma is about to pull her hair out having to deal with this after I’ve been caring for him w/an extremely bad break for months now. 📣Calling on the AT&T Cloud Gods📣…. PLEASE work and make my life easier for just 5mins, that’s all I ask! 🤣

Developer Response
Hello,sorry to hear of this frustrating experience. If you are using a prepaid line of service, you should see a link under your "Usage Summary" that will open the app (link will state "click here"). If you are having trouble feel free to email us at attpersonalcloud@att.com. We appreciate you trying to use our service and contacting us for help.
So incredibly INFURIATING!
04/02/2022

BBallMomma86

Each time I open it, it takes me to my account summary after logging in. It won’t even take you to the Cloud portion and there aren’t any links for you to get redirected there either. I’ve gone through the reviews and tried everything the CSR has replied back to others and told them to try. To my “astonishment”…… still not working, of course! I have a post-pay account as well and don’t have these issues, like another person mentioned. I chose a prepaid account for my data sucking 6yr old since he games/YouTube’s all day due to a broken femur, and this has been the worst decision so far. I don’t want to pay extra for iCloud when att’s cloud is included in his unlimited max plan. This momma is about to pull her hair out having to deal with this after I’ve been caring for him w/an extremely bad break for months now. 📣Calling on the AT&T Cloud Gods📣…. PLEASE work and make my life easier for just 5mins, that’s all I ask! 🤣
Developer Response 04/21/2022
Hello,sorry to hear of this frustrating experience. If you are using a prepaid line of service, you should see a link under your "Usage Summary" that will open the app (link will state "click here"). If you are having trouble feel free to email us at attpersonalcloud@att.com. We appreciate you trying to use our service and contacting us for help.
Getting GIPPED
04/22/2021

xXBlackxXxLotusXx
This app as well as any and all of the AT&T apps have never worked on my device. All the apps do nothing more than have you sign into your account only to have it redirect to the browser to sign into the account which NEVER allows me to sign in using my account login and password unless I click on the “forgot password “ button to sign in even though I have not forgotten my password. I have even tried putting the same password I had used before resetting it and it told me that I couldn’t make my password the same as it was when I reset it. I don’t understand what the issue is. It’s just frustrating that I pay extra for an added cloud storage feature that won’t even let me use it in any way! I feel like I’m being gipped.

Developer Response
We are very sorry to hear this! If you can call us at 800-331-0500, or email us at attpersonalcloud@att.com we'd be happy to troubleshoot further and get this issue resolved. Thank you for using our app!
Getting GIPPED
04/22/2021

xXBlackxXxLotusXx

This app as well as any and all of the AT&T apps have never worked on my device. All the apps do nothing more than have you sign into your account only to have it redirect to the browser to sign into the account which NEVER allows me to sign in using my account login and password unless I click on the “forgot password “ button to sign in even though I have not forgotten my password. I have even tried putting the same password I had used before resetting it and it told me that I couldn’t make my password the same as it was when I reset it. I don’t understand what the issue is. It’s just frustrating that I pay extra for an added cloud storage feature that won’t even let me use it in any way! I feel like I’m being gipped.
Developer Response 05/11/2021
We are very sorry to hear this! If you can call us at 800-331-0500, or email us at attpersonalcloud@att.com we'd be happy to troubleshoot further and get this issue resolved. Thank you for using our app!
Not functional for me
07/14/2021

ParsilCanyon
Theoretically I have 100 gig of personal cloud space. So far, I can’t get to it. I’ve installed the app, removed it, installed it, removed it, and installed it. I spent hours on the phone with a wonderful att rep with no change. The app doesn’t work for me and I’m disappointed with all things at&t right now. What option do I have other than to switch providers? If your app won’t work, is there another way to access the cloud? I think the answer is no. I’m one very disgruntled future former AT&T customer.

Developer Response
Hi , very sorry to hear this. You could try accessing your cloud on a computer, at https://personalcloud.att.com. Can you try emailing us at attpersonalcloud@att.com with details, such as a screenshot or error message that describes the problem you're having? We are here to help!
Not functional for me
07/14/2021

ParsilCanyon

Theoretically I have 100 gig of personal cloud space. So far, I can’t get to it. I’ve installed the app, removed it, installed it, removed it, and installed it. I spent hours on the phone with a wonderful att rep with no change. The app doesn’t work for me and I’m disappointed with all things at&t right now. What option do I have other than to switch providers? If your app won’t work, is there another way to access the cloud? I think the answer is no. I’m one very disgruntled future former AT&T customer.
Developer Response 07/30/2021
Hi , very sorry to hear this. You could try accessing your cloud on a computer, at https://personalcloud.att.com. Can you try emailing us at attpersonalcloud@att.com with details, such as a screenshot or error message that describes the problem you're having? We are here to help!

The 25.5 update includes bug fixes and feature updates to Tag & Search, and Memories. We value feedback from our app users and are constantly working to improve AT&T Personal Cloud. We encourage all our existing app users to update to version 25.5.

Version 25.5.76

Nov 10

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Purchases
- Identifiers
- Usage Data