Mass General Brigham Health Plan Member App
Effortlessly manage your healthcare with the Mass General Brigham Health Plan Member App, designed specifically for MGB Health Plan members.
Getting Started:
To use the app, register with your member ID, which is located on your Mass General Brigham Health Plan ID card below your name.
Key Features:
- Digital ID Card: Save and access your ID card directly from your phone.
- Claims Access: View and manage your claims activity and details.
- Plan Usage Tracking: Monitor your deductibles, copayments, and overall plan status.
- Provider Finder: Easily locate doctors, dentists, and hospitals.
- Secure Video Visits: Access HIPAA-compliant video consultations for medical and mental health care through Well Connection*.
- Member Services: Connect with our support team for assistance.
- Dependent Information: View details for dependents under 18.
- Contact Info: Get phone numbers and directions to hospitals, pharmacies, and doctors' offices.
- Plan & Benefits Info: Access comprehensive information about your plan and benefits.
- Cost sharing and estimates: Review cost sharing for your plan and estimate medical costs.
- Medication Lookup: Check the coverage for your prescriptions.
- Secure Messaging: Use our message center and receive important notifications securely.
- Fitness & Weight Loss Claims: Submit claims for fitness and weight loss programs online.
- Claims History: Review a summary of your claims for the past 2 years.
- 1099 Tax Forms: Access your 1099 tax forms.
- Primary Care Provider: Elect or update your Primary Care Provider during business hours.
- Digital Medical ID: Access your Medical ID cards digitally.
- Live Chat: Chat with customer service directly from your secure member account.
Note: Features may vary based on your plan and benefits.
Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc. and Mass General Brigham Health Insurance Company.
The app WAS great but since I updated my phone when I try to log in it says “cookies are disabled in your browser” within the app. Hopefully developer can fix! 100% will update my review to 5 stars when fixed!
“Server Error”
Cambridge Reader
Tried to select my PCP, once I logged in and got a persistent “Server Error”. A phone call to a real human worked to select my PCP.
So much better than Harvard Pilgrim!
wesleydesena
I just switched from Harvard Pilgrim to AllWays, and the app is already so much better! Cleaner, easy to use, intuitive, all info I need right there on my hands!Thanks!
App Does Show All Claims
NYG2011
Claims for 6 months and 12 aren’t working correctly. Not showing the entire amount of the claims. Only showing 9 of 32 claims for 6 months. 12 months only shows 9. It may be slow loading.
Developer Response
Thank you for your feedback. We are continually working to improve the experience of the AllWays Member app and plan to include this ability in future updates. In the meantime, our Customer Service team is happy to help answer any questions you may have. Please feel free to contact us at 866-414-5533 or customerservice@allwayshealth.org.
Minor bug fixes and Performance improvements
Version 12.1.0
The developer, Mass General Brigham Health Plan, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Mass General Brigham Health Plan, Inc.
Size
29.2 MB
Category
Health & Fitness
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
