It only shows you your last balance from the last toll you went thru. If you put money on your account it takes 24 hours to apply even though when you go through the toll booth it says EZ Pass paid. Example: you go through it all, it says call service center, you log on and see that your “balance“ is -$1.12. You add $50 on. you continue driving for the rest of the day, and you only see the message “low balance.” You think you’ve paid the tolls for the day. Nope. You will get violations on all your tolls from that day. Those tolls go on your “account” which does not effect the amount on the app. The app only shows the balance from the last toll you went through before the “call service center” message. So even when you put money on your “account” through the app, it takes 24 hours to apply it. And every toll you go through during that 24 hour period will be a violation.

This is my second review since downloading the app about a week ago, the initial problem I was having was my inability to sign in to the app once it was downloaded it kept timing out, that’s no longer a problem but it would have been great if the developers would have added FACE ID to be able to sign in quickly without having to remember, then typing in a password each time. Also it would be nice for the users to be able to set an minimum balance Alert notification that would allow them to add money to their account prior to reaching the Replenishment Threshold and money being snatched from your credit card unexpectedly.Thanks for your response regarding signing in to the app using FACE ID be way of “Biometrics,” I had no idea what “biometric” is/was, maybe some people are aware of that but not everyone... i.e. “me.”Are there any plans to add a feature to the app for the customer to be able to set an alert or notification when their balance reach a limit set by them so that they are able to add funds to their account prior to their credit card being charged?

Ez pass is a bunch of bullies ...I was just in a dispute with them they could care less your situation. I have had a replenishing account for a decade no issues and my bank freezes my account for a fraudulent activity which unknowingly stops my ez pass account from replenishing. Instead of them being considerate of my situation they charge me $700 in fines after I was willingly paying the tolls I didn’t realize wasn’t getting taken out on top of that it’s year with a pandemic and financial issues across the country. But who is not getting affected is ez pass in new jersey they actually raised the tolls. Some people on the phone understood my situation but whenever it got to a manager they where very cut and dry on the amount they were going to charge me with no repayment plan option. One manager was even so rude to hang up with him because I was trying to explain to him my situation and he couldn’t understand why I was upset. Again I think they are bunch of bullys no compassion

Be aware, after 12 times that they forgive for not having the ezpass in your car, or not having funds, or just simply their toll doesn’t read the pass, after 12 times, you can’t be forgiven and you will have to pay the 50 dollar fee everytime or it will go to collections. I am in military and was deployed, but my parents still used the ex passes in their cars, and yes it was my fault there was no funds, because it’s hard to access wifi from where I was. I later put the funds in but they said it was too late, and now I owe over 3000 dollars. I said I just want to pay the toll and if they could please wave the fees or if I can talk to manager or supervisor, they just pretend not to listen. And told me it would go to collections. I told my whole unit about this and we will no longer use ezpass, biggest scam in America