So happy I told the representative that I would give it a try. They were very helpful and helped me download the app on my phone and showed me that they did indeed deliver out to where I live. The delivery driver is very courteous carries all those heavy bottles to wherever I need them or will also just leave them on my back porch if no one is home. The water tastes great. I’m renting one of the simplest devices that just has hot and cold. I love having hot water always available. It’s been one of the best decisions I’ve made. The app is super easy to adjust my order each month if I want more or less and it totals the price right then and there on the app. So far we have not had any problems with any of it. We are very happy and I’ve been adding more and more water as the family gets used to using it for hot and cold. We realized we need more than we originally signed up for, but the increase price is minimal once you pay for the bottle and just trade it in each time. I also like that I can tip the delivery driver right on the app!

Promised by customer service for call backs from the plant manager multiple several times. Never got the call back. They had put 13 full 5 gallon jugs in front of my garage door blocking my car and preventing me from getting out. You can understand the situation they put me in since I was unable to move them and was stuck for over 24 hours. I missed 2 appointments that day and had to get a neighbor to come move them into my garage for me. The driver never rang my ring doorbell and ignored my delivery details to ring the door so I can open the garage door so they can put the full bottles inside the garage where there was plenty of space. Instead they blocked the garage door directly behind my car with 13 full 5 gallon water bottles! I called customer service within 15 minutes. I was told the driver would be back in less than an hour so I would not miss my 1st appointment. The driver never came back! I called again and they said because it was now going to be past their hours of operation by the time a driver got back to my house, they advised they were not going to come and move the bottles and told me to move all the bottles inside or have a neighbor help me! They promised a call back from the service manager babe of this, which never happened. I called customer service back several tunes over a period months and still never got the can back from their plant manager to this date. The company promised a lot but has never followed through.

I had to learn on my own that these negative reviews are there for a reason. Customer service is incapable of doing anything. They can not make simple changes to your account. They can not help modify your delivery window the week before, day before, or on the day of the actual delivery. They can not compensate better service even if you're moved up the chain to a manager or supervisor. All they do is repeat practiced phrases without addressing the issue or concern or tell you they have fixed or made the necessary changes only for you to find out they did no such thing. No one in customer service is held accountable. So the company is rendered completely unreliable. I have been scheduled deliveries and pick ups, and I have either had my delivery left in the middle of the shopping center at my business location at 7am before the store is even open or had my delivery scheduled during business hours cancelled. The reason for the cancellation is always "no one at location." Needless to say that is impossible, its a store with 8 employees. And even then the times they were delivered the only thing present is a lizard in the middle of a shopping center. And its left out in the open for the whole world to steal. I have received better customer service by COMCAST and thats saying more than a lot.. thats a ridiculous standard. DO NOT DO BUSINESS with these guys. Its excruciatingly BAD. THE WORST.... I wish I was exaggerating. I really wish.

This company is nothing but aggravation and frustration. When the company was Refresh, they were delivering to me all the time. No problems. But when they got bought out thats when issues started. I wouldn’t get a delivery but they would say the water was delivered and this happened multiple times. They were delivering it to some other unknown location. So I would have to email them letting them know I didn’t get the delivery but they still wanted me to pay for it. So with no delivery, no water. They wouldn’t try to make it right by sending a delivery soon. Nope. Had to wait. Sometimes 3 wks, sometimes for the next delivery. When I did get a delivery, they would charge me a late fee a week after. Yeah, I only got the delivery a few days prior but I would get a late fee. Found out depending on when the delivery is made, they will automatically charge you a late fee. So, when all that seemed to get resolved then they started dropping off my delivery before 6:45am. They’ve always dropped off after 7am and would even send a text/email saying “Hey, we’re on our way” when they were close. Nope not this time. I didn’t get that message til around 8:16a. That was well after the time they delivered. Tired of the games. Not worth the aggravation. I like having my water delivered (when it got delivered) but I can’t do this anymore. Now I’m wondering if they are going to give me an issue about picking up the water cooler I’ve been renting from them. I cancelled my delivery so they might not come out but I want this cooler gone. I’ve had the cooler for a couple yrs now, I like it and it works great, but I’m just tired of dealing with the nonsense.