The Uber Pro Card app has been reliable overall. The core functionality works as expected, and I have rarely run into connection issues or inaccurate information. That part is solid. Where it falls short is in a few details. The notifications are delayed, sometimes by minutes and sometimes by hours, which makes them useless since the deposits show up in the app faster than the alerts. The way deposits are displayed could also be improved. During the day deposits are grouped into a total, but once the day closes they get broken down into individual items, which quickly becomes cluttered for drivers with high volume. Keeping the daily total view separate or better organized would make things easier to track. Another issue is the constant pop-ups with irrelevant suggestions. They clutter the screen and should be removed. The categories for cash flow and spending are not intuitive. They either need to be redesigned to make sense for drivers or dropped completely. Right now they just take up space. The savings features are also weak. The advertised fuel savings come out to about four percent, but most gas stations in my area charge extra for credit transactions and pre-authorize large amounts that tie up funds for 24 to 72 hours. When you do the math, it is cheaper to pay a small debit fee, get the cash price at a discount station, and buy your own fuel additive. Lastly, the transfer fees on the card are steep and should come down. Overall, the app is dependable but cluttered and needs real adjustments to make it practical for drivers who use it daily.
We apologize for the inconvenience this has caused. Please reach out to our support team at support@branchapp.com so that we can take a look into this for you! We are always looking for ways to better the app and service. We appreciate your feedback!