I’m a Diamond elite and was a spire before that and before that a platinum elite or whatever it was prior to spire.I’m not just some shmuck who stays in an IHG place a few times a year on vacation. I spend half my life in these hotels. I have very few complaints. I feel IHG could reward their top tier members in the same way their competitors do with 4pm check out etc. I do have an issue with hotels not changing their non-covid/regular shuttle hours on the app. The hours rarely match up to reality on the app. I’ve paid for taxis or Ubers to get to my hotel because the app says it was after hours for the airport shuttle only to get to the hotel and see the shuttle running. Other hotels keep Covid shuttle hours to this day (like the Staybridge IAH Beltway 8 I’m staying currently and have had this same issue since Covid ended). Their shuttle starts at 7am which is a ridiculously late time to start an airport shuttle. I had to book my return flight home later than desired to accommodate this property’s “Covid shuttle schedule” in May 2023. Many flights are early morning flights and half of the hotels I’ve stayed at have returned to normal shuttle hours and operations. It appears some properties are choosing to keep the Covid hours whether it be for momentary reasons or short staffing; we can only hear so many excuses before we start to seriously consider the switch over to Bonvoy or HHonors to get their top tier services IHG lacks like 4pm late check out.

I’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!

I love IHG as a brand and have stayed in its hotels in multiple countries, but this app is all show and little substance. The details as to which amenities are available are confined to a handful of words and photos focus on glamor shots at the expense of actual information. For instance, a “360 degree tour” of one of its NYC room doesn’t even show you the bathroom. In addition, most photos of the bathrooms—when they even exist—show, again, closeups of the mirror or sink. I live in Asia where bathtubs aren’t commonly available and like to choose places where I can enjoy them when I travel, but good luck finding out if IHG hotels even have them in most sites. Finally, when you tap on a room’s pics, it redirects you to the entirety of that site’s photos, from entrance to bars and penthouse photos—not exactly conducive to making an educated choice about which room you actually want to choose. This is likely a lazy developer’s choice rather than a strategic move, and it needs fixed immediately.IHG, your hotels themselves and customer service therein are excellent and feel like a great mix of style and comfort. Please make an app that feels the same, and fulfills its purpose: to give clients the needed information to book a room that fits their needs. Enough with the useless, fancy closeups, unless you’re selling the towels, and not the room itself. Please list ALL amenities, including bathtubs, and provide more thorough photos that show the tubs or showers in their entirety, not just half-shots that repeatedly show them from midpoint up.

Depending on the city, I rotate mostly between Marriott, Hilton, and IHG. The rewards program leaves much to be desired. I struggle to see any value in their offerings. Late checkout, MAYBE. But I feel like late checkout is truly a hotel dependent type of amenity. If it’s available at the hotel for that day, then they were going to give it to you as a guest of their establishment regardless of member status, for the most part. Check in is at 4pm, later than others. They have milestone rewards where you get unconfirmed “upgrades” for your stays but even those are few and far between. And they claim to have no blackout days for rewards redemption but that is not true. Most hotels in my searches for points redemption stays will indicate that no rewards nights are available. And if they are, they only allow you to book the entry level basic room. You can’t even pay more points to book an alternate room/bed type which makes zero sense. The app doesn’t support mobile key. You can’t request services in the app like clean towels or bedding. You can’t even chat with the front desk of the hotel you’re at if you have any questions. If you can take on the arduous task of getting past the useless chatbot that will attempt to derail your attempts to get ahold of a live human at every possible opportunity; then you can (maybe?) get ahold of someone in some corporate call center somewhere but they will not be able to help you out with anything onsite during your stay. So many other brands have more features and amenities that come with entry level rewards membership that it’s hard to find reasons to even bother trying to advance my IHG status level. What’s the point?