I used to love this app. Kinda still do because I eat here often, and I enjoy seeing my points add up but whenever I log into the app for some reason I’m unable to redeem my reward points. It’s been this way for months. I don’t see any contact details to call or email. All of the “bug fixes” within the app but still didn’t do anything about the rewards section. I hope you guys fix this soon.Changed from 3 stars to 5 stars because now it works. You must redeem your reward points using the web. Unfortunately the app isn’t working for me when it comes to redeeming my points.

Got a server in training and short of staff. Ordered chips and salsa as I am a rewards member. Server in training came by to get our drink order - which we had already placed. She left candy back 8-10 minutes later to get food order. Asked if the chips and salsa order had been placed. She assured us it had. While waiting on our food she delivered chips and salsa to two other tables who had come in after us. Got our food. Still no chips and salsa. Have been here almost an hour and a half to get Cobb salad and drinks. Trying to pay check and leave. Still no chips and salsa. No mention of it by “server in training”. Never saw the trainer. Every time the trainer came by her comments had something to do with “I am one person trying to do it all by myself.”This is why a group of 8-10 who used to come on Tuesday nights has stopped coming here. Poor service, orders not correct, harried wait staff who were constantly and consistently composing about the shortage of staff. No customer comes in to hear that. They will simply stay away. I had hoped things had changed and I could possibly get the group to give this location another chance. That is not going to happen at this point.

Overall I like the app, BUT the last 2 updates have failed to fix the annoying, ever-present “message badge” LONG after the message had been reviewed AND deleted. The only time it “changes” is when Friday’s sends a new message notification; then the annoying badge gets “changed” to reflect 1 new notification. Go in & read message, delete & the badge continues to appear (like it was never read). I’m to the point I simply ignore the notifications now, which from a marketing perspective isn’t what you want a customer to do. If Friday’s ever fixes this bug (which wasn’t there initially for the longest time), then I’ll start reading their motivation messages again.In addition, I just “updated” the app, which required a password reset. Thanks to the “stellar technical guru” who designed that change, I can NO LONGER login to my account at all! Simply fantastic; now I can no longer access my rewards to redeem for free food! “Thanks,” Friday’s for that brainstorm. Now the app is COMPLETELY useless.... 🤬

The app was weird because it would not take apple pay and it worked everywhere else all day so it was the app. Then it wouldn’t take the picture of the c/c and only gave me the option to give them full access to my pictures which I didn’t like. Also when asking if i want utensils 🍴 it was weird. It asks if i would and the yes/no are in this order and its a toggle and yes is the no spot and vice versa. Confusing which is pretty obvious and simple. It also put all my info on my pick up like first last phone address and i was just picking up already paid so i didnt feel comfortable.