First I did not receive a letter, announcing the new Sharp App. This App is difficult to navigate at best and was missing several of my specialty Doctors in my profile. Without a Doctor listed in my profile, I am unable to send messages to said Doctor. Instead, you need to call that Doctor’s office, which is a nightmare in itself, and ask them to send you a message, so then you can respond to their message. Hey SRS why did you find it necessary to reinvent the wheel? No one is jumping for joy over this App. I have several friends who are having multiple difficulties with your new App. Providers as well. A lot of my information, including vaccination records, were not transferred over from Follow My Heath to the Sharp App. So now I am sending that info back to my Provider, so they can add it on to my new profile. Seems like a lot of work to get the Sharp/not-so-Sharp App up and running. I’m curious, did you run a test test group for this new App? How did that work out for you? I just can’t believe a test group would have no issues as people are reporting. Do better SRS do better! This is just sad! Thank you!
Hello Ebates, We are sorry to hear we have not met your expectations. Our team is working hard to fix any issues and glitches we have been seeing since the launch of the app. We appreciate your feedback. Thank you, Sharp HealthCare