EDIT - I have discovered a workaround! But will leave my original review for posterity. On iOS 26 (previous iOS versions may be different), on the top-right of the login screen there is a button that looks like a box with some lines beneath it. Click that button, on the menu that appears click the “three dots” button, then on the next menu click “request desktop site”. Sign-in and that should (hopefully) actually log in to the app. ——App is garbage, the login system is perpetually broken. My credentials clearly work when logging in directly on the Ryobi website, but in the app it processes the login and then…. nothing happens. It never actually logs in within the app. I have way too many devices registered to my account to walk away and try to make a new account with a Google or Apple sign-on (which, unsurprisingly, is hidden behind the “don’t have an account yet?” button). Terrible execution across the board.

I never write reviews. I love my Ryobi tools. Maybe not as sturdy as some other leading brands, but certainly great for an intermediate to advanced DIY-er. My tools have stood up well. However, this Ryobi app experience was inordinately frustrating. After signing over access to my location, and having no functional option to restrict marketing cookies (I could click to opt out but had no submit option, and had to select allow all), I then tried to register a purchase. Sigh. The app would not accept a pdf or photo of the Home Depot online purchase, nor would it let me manually enter data: they say they accept order or receipt number; the online HD statement only has order number; the system, in fact, will not accept order number. Arrgh. The registration was (allegedly) mostly successful, sans receipt. Hmm, I also tried online registration, thinking I shouldn’t have fallen for the “try our spiffy app” suggestion. Online, no better. It doesn’t show the allegedly semi-successful app registration. Hmm. The online registration system accepted the order document — great, this is gonna work— but the system won’t accept my product number. Grrr arrgh. Enough, already. I’ll plan on the tool working just fine, as usual, and hope that I don’t need to rely on registration or the dysfunctional Ryobi app (which I happily deleted).

For a long time I’ve loved the idea of this app, but it’s always been clunky and difficult to navigate, not to mention all the issues logging in. It’s finally the app it should have been all along! Logging in was a snap, registration is dead simple now, scan the box, scan the tool, scan/upload receipt, and you’re done. My only complaint is that you can’t “download” the user manuals from the app, you have to go to the website if you want to download them, the app only lets you view them. I prefer to download a copy in case they remove it from their website in the future. It would be nice for them to add a “share” button on the manual view to save me the extra steps.

When I first started using this app it seemed very cool. It SEEMED easy to register products, the products were recognized from receipt, at least the first time, you can scan barcode for SN etc. Then the experience went downhill and I almost feel like trashing my Ryobi tools because their dang registration process is so horrible!!! I’ve had products I had to try registering multiple times before succeeding… I’ve had products I simply cannot register… Sometimes it doesn’t recognize a receipt.. To say Ryobi has created a HORRIBLE user experience here is putting it lightly. And guess what? If you get angry with the app and want to just use the website going forward you are in for a surprise, NOTHING in my profile synced with website login!!!! When I tried putting sn in to redo everything on the website, I couldn’t even put a serial number in!!!! Thus Ryobi’s entire account management system, this app and their website are trash!!!! I hope I never need service on products I couldn’t register through their garbage app & website platforms!!!!